Little Nail Room
💅 Beauty & Spa · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Rushed service and poor nail shaping
Business reply on Google
Dear Charlotte Esme Wang, we’re sorry to hear your experience did not meet your expectations. We aim to provide a calm and personalized service for all our clients and would appreciate the opportunity to discuss this further. Please feel free to contact the salon directly so we can address your concerns.
Uneven and asymmetrical nails due to rushed service
Nails popped off within days of service, despite high cost.
Business reply on Google
Hi Sarah, Thank you for taking the time to share your feedback. We would like to clarify several points regarding your experience so that others have a complete understanding of what occurred. When you first contacted us about the nail issue, you requested to come in within five minutes to have it addressed. Although we already had a full schedule, we rearranged our appointments and agreed to accommodate you immediately. You ultimately arrived approximately 15 minutes later than the time requested, and despite the disruption to our schedule, we still made every effort to fit you in and assist you promptly. During your return visit, we did not simply repair the affected nail. We completely removed and redid your entire set at no charge in an effort to fully address your concerns and ensure you left with a fresh application. We would also like to clarify that our team never suggested that your concerns were unwarranted. We simply explained that the nails appeared to have been properly adhered and were trying to understand why the issue occurred. For that reason, we chose to redo the entire set rather than perform a limited repair. We were surprised to read your comments regarding the
Staff accused customer and provided discriminatory service
Business reply on Google
Dear Kate Nguyen, thank you for sharing your feedback . We strive to provide a welcoming and professional experience to all guests and would appreciate the opportunity to discuss your visit in more detail. Please feel free to contact us directly so we can address your concerns promptly!
Manager rushed pedicure, caused injury, and was unprofessional.
Manicure and pedicure rushed and poorly done, nails uneven and chipped.
Gel manicure and pedicure chipped within a week of service
Business reply on Google
Thank you for your feedback, Kathryn. We’re sorry to hear your visit did not meet expectations. We take concerns about service quality seriously and appreciate you sharing this with us. Please feel free to contact us directly — we’d welcome the opportunity to learn more and make things right.
Nail technician caused multiple cuts and bleeding during manicure and pedicure.
Gel nails caused brittleness and breakage twice in a row
Long wait and slow service caused customer to risk missing flight
Business reply on Google
Hi Navya, Thank you for your feedback—we’re truly sorry to hear about your recent experience. The delay and service you described do not reflect the level of care and experience we strive to provide. We are taking your feedback seriously and addressing this with our team. We truly appreciate you giving us another chance previously, and we’re sorry this visit did not reflect that experience. Please feel free to contact us directly—we would welcome the opportunity to connect. — Little Nail Room Team