LML Experts
💻 Tech Services · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Repair shop failed to fix phone screen and refused a refund
Business reply on Google
Hi Sam, Thank you for sharing your feedback. We always strive to be as transparent as possible about repair options. Our records and messages show that the low-quality screen ($60) was selected specifically to facilitate the data transfer and a trade-in, which we successfully helped you complete. Because budget-tier screens carry known performance risks, we always recommend original parts for long-term use. We apologize for the frustration this has caused, but because the phone was fully functional and the data was successfully recovered upon pickup, we cannot offer a full refund. We stand by our offer to replace the screen with a higher-quality part with the labor costs completely waived. Please feel free to reach out directly if you would like to move forward with that.
Repair shop used non-OEM parts and performed poor quality work.
Business reply on Google
Dear Collin, Thank you for providing such detailed feedback. I am sincerely sorry for the repeated frustrations you experienced and for the fact that your previous attempts to reach us via email were missed. This is absolutely not the level of service or technical standard we strive for at LML. Hearing that a certified technician found a missing screw and poor adhesive work is deeply concerning to us. We clearly missed the mark during your four visits, and we want to take full responsibility for that. Since you have already had the device repaired elsewhere, we would like the opportunity to discuss a full refund for your service with us to make this right. Please contact me directly at 2068325834 or [email protected] so I can personally handle your refund and investigate why your previous emails didn't reach our management team. We value your honesty and hope to regain your trust.
Staff provided incorrect inventory information and failed to follow up.
Repair service damaged iPad and left tools inside device
Business reply on Google
Hi Keeg, We appreciate you taking the time to share your experience, but it seems there may be a misunderstanding. We are located at 3400 Harbor ave sw suite 301 and do not have any offices on the 4th floor. We also have no record of your repair in our system. We understand how frustrating it is to have a device damaged, but it appears you may be confusing us with another repair shop. We take pride in our work and stand by our service. We'd be happy to discuss this further if you believe we are mistaken.
Business was closed despite a confirmed appointment.
Business reply on Google
Dear Andrea, Thank you for bringing this to our attention. We sincerely apologize for the frustrating experience you had with your appointment today. We understand your disappointment, especially after making the appointment 24 hours in advance and arriving at our location. We want to clarify a few points to provide context: Holiday Closure: Today is a holiday, and unfortunately, our website did not accurately reflect this closure until today. We understand this caused significant confusion and inconvenience, and we are actively working to correct this error. Appointment Cancellation time: We regret the late cancellation of your appointment. While you mentioned it was canceled seven minutes before, our records indicate we attempted to cancel and reschedule your appointment 1-2 hours prior to the scheduled time of 11:30 PM. You should have received email and text confirmation of this. We attempted to contact you to inform you of the holiday closure and to reschedule. Early Arrival: We also understand coming early for your appointment time. Missed Call: We apologize if your initial call to enter the building was missed. We are looking into why this occurred. We understand that these
Technician damaged iPad charging port and screen during attempted repair.
Business reply on Google
Hello Ms. Renee, Update: We are very sorry to hear about your experience with your 10th generation iPad. We understand your frustration with the reported damage to your charging port and screen. We take full responsibility for this situation. To resolve this, we will repair your iPad's screen and port at no cost, or replace the device. Please contact us at [email protected] or 206-832-5834 so we can take immediate action. Since you mentioned the port being fixed it's possible he damages the screen. Please bring this in and we will take care of it. We value your business and are committed to ensuring your satisfaction.
Poor repair quality, hidden fees, and unresponsive customer service.
Business reply on Google
Hello Yausen H, We appreciate your feedback and are genuinely sorry to hear about this misunderstanding. We would like to apologize if our pricing explanation was unclear or misleading in any way. That is undoubtedly not the impression we aim to leave with our valued customers. Our service charge of $99.99 does include a $90 repair fee plus handling charges. However, we do realise that our communication about the components on the bill must be more transparent in order to prevent any future confusion and misunderstandings. We apologize for any inadvertent error that may have occurred in the process. As for the 3% credit card transaction fee and $10.25 for taxes, please understand, these are fixed charges that are part and parcel of running a legitimate business and are not unique to our store. I want to assure you that your price was not adjusted based on your religion, ethnicity or any other personal attribute. We treat all our customers with equal respect and fairness. We are, however, sorry for not informing you about the intake form on the tablet in advance. This is certainly a lapse on our part, and will be taken up seriously to ensure it does not happen in future interactions
Repair shop damaged phone and installed incorrect internal components
Business reply on Google
Dear Erika Rezende, We appreciate you taking the time to review LML REPAIR and we sincerely apologize for the negative experience you had at our shop. Your feedback is extremely valuable to us and it's crucial in helping us understand where we can improve. We are truly sorry to hear about the complications you experienced with your iPhone after the initial repair. We always aim for our customers to experience seamless and professional service, so we regret that it wasn’t the case this time. Concerning the phone being moved to a different repair shop, we sometimes have to enlist our trusted partners to help with repairs that may be outside our immediate expertise. However, transparency is of the utmost importance to us and we apologize for failing to communicate this with you. Regarding the damaged internal components and incorrect replacement parts, we take such claims very seriously. We only use high-quality parts and follow strict protocols for all repairs, and we will carry out an immediate investigation into this matter and ensure this situation does not occur in the future. It is disappointing to hear that you had to buy a new phone as a result, and while we cannot undo what h
Failed phone repair and poor communication regarding device return
Business reply on Google
Dear Timothy Owens, We want to extend our sincerest apologies regarding all the issues that you had with your iPhone repair at our LML REPAIR shop. We understand your frustration, and we apologize for any inconvenience. However, it's important to note that you did not disclose your iPhone's water damage prior to the repair. Water damage can cause unpredictable issues with devices, and we do not offer warranties on devices with water damage. We were willing to work with you to find a solution, but unfortunately, water damage can significantly impact the device's performance. We appreciate your feedback and will continue to strive to provide excellent service to all of our customers.
Replacement screen is low quality and failed within four weeks.
Business reply on Google
We apologize for the negative experience you had with your iPhone screen repair. We understand your frustration with the quality of the replacement screen. Please know that we offer a variety of screen replacement options, including genuine OEM parts. While these options may be more expensive, they offer superior quality and performance. We're committed to providing the best possible service to our customers. Please reach out to us directly at 206-832-5834 or [email protected] so we can discuss your specific needs and find a solution that meets your expectations. Thank you for your feedback.
Repair technician damaged internal phone components causing total device failure
Business reply on Google
We apologize to hear about your negative experience. We take all customer complaints seriously and strive to provide the best possible service. We understand your frustration and disappointment, and we want to assure you that we take full responsibility for the damage caused to your phone. We will be happy to cover costs. Please contact us directly at 206-745-2064 or [email protected] to discuss the next steps. We appreciate your understanding and patience as we work to resolve this issue.
The business failed to honor the advertised price for screen repair.
Business reply on Google
Thank you for your feedback. We apologize for any inconvenience caused by the discrepancy in pricing. Our website prices are regularly updated to reflect current costs, but it seems there was an oversight in this instance. We understand your concern about the bait-and-switch perception, and we appreciate you bringing this to our attention. We will review our pricing processes to ensure that our website always accurately reflects our current rates. Thank you again for your understanding.
Poor repair quality, battery issues, and deceptive pricing practices.
Business reply on Google
Dear Allen, Thank you for sharing your experience with us, and we sincerely apologize for the inconveniences you encountered during your visit. We take all feedback seriously as it helps us improve our services. We understand your frustration with the touch responsiveness of the new screen and the discrepancy between the quoted price online and the final price you were charged. This is not the level of service we aim to provide, and we're truly sorry for any confusion or disappointment this caused. Regarding the request for a 5-star review before payment, we assure you this is not our standard practice. We believe in earning positive reviews through excellent service and customer satisfaction, and we're sorry if you felt pressured in any way. Additionally, we apologize for the oversight regarding the adhesive on your screen. Your safety and satisfaction are our top priorities, and we're committed to ensuring that all repairs are completed to the highest standards. We appreciate your patience and understanding, especially considering you had to travel from out of town. If you're willing to give us another chance, we'd like to make things right for you. Please reach out to us directl
Phone repair failed repeatedly and business refused to provide a refund
Business reply on Google
Dear Theo, We sincerely apologize for the inconvenience and frustration you experienced with our phone repair service. We appreciate your feedback and take it seriously as it helps us improve our services. We understand the importance of a functional phone, and we regret that your experience did not meet your expectations. Your concerns have been brought to the attention of our team, and we are actively investigating the root cause to prevent such incidents in the future. Regarding the communication and remote assistance, we acknowledge that our process should have been smoother, and we apologize for any confusion caused. We are reviewing our procedures to ensure better clarity and communication moving forward. We regret that you feel dissatisfied with the cost of the repair, and we understand your frustration with the additional time and money spent. We aim to provide quality service, and it's clear we fell short in this instance. We appreciate your decision to share your experience, and we take your feedback seriously. If there's anything we can do to rectify the situation or if you have any further concerns, please feel free to contact us directly. We value your business and wou
Poor quality phone repair resulting in device damage and extortionate fees.
Business reply on Google
Dear Cass, We sincerely apologize for your unsatisfactory experience with our phone repair service. We tried our very best to help address the issues. Your feedback is invaluable, and we take your concerns and any customer of ours seriously. Please contact our customer service at [email protected] to discuss this matter further, and we'll do our best to address and rectify the issues you've encountered. Thank you for bringing this to our attention. Best regards, LML Repair
Unauthorized review posting and broken fingerprint reader after screen repair.
Business reply on Google
Dear J, We're sorry to hear about your experience and appreciate your feedback. We take these concerns seriously and will investigate the matter internally to ensure it doesn't happen again. Regarding the fingerprint reader issue, we apologize for any inconvenience caused. please reach out to us at [email protected], and we'll do our best to address them. Best regards, LML Repair
unauthorized screen replacement caused internal damage requiring phone replacement
Business reply on Google
Dear Ms.Farmer, We sincerely apologize for the inconvenience you've experienced. We take your feedback seriously and would like to address this matter promptly. Could you please provide us with more details, such as the date of your visit and your contact information, so we can investigate and resolve the issues you've encountered? Our goal is to ensure our customers receive quality service, and we regret any lapse in communication during your visit. Thank you for bringing this to our attention. Edit: We understand the frustration caused by the situation. As you may know, our primary goal is to ensure our customers' satisfaction and to provide high-quality repair services.we have kindly request you before on email and now here to bring your device back to our store at your earliest convenience. Best regards, LML Repair
The repair shop installed a defective and improperly seated screen.
Business reply on Google
We sincerely apologize for the inconvenience you experienced and appreciate you bringing this to our attention. We take quality concerns seriously, and we regret that your screen repair did not meet our usual standards. We'd like to investigate this matter further to understand what went wrong. Could you please contact our customer service at 2067452064 or email us at [email protected]. We value your feedback and are committed to resolving this issue to your satisfaction. Thank you for your understanding.
Poor quality screen repair and overcharging for services rendered.
Technician damaged phone motherboard and refused to provide compensation.
Business reply on Google
We deeply apologize for your bad experience. We take full responsibility for the delay, motherboard damage, and data loss. We're open to discussing compensation and resolving the issue promptly. Please contact us for a swift resolution. Your feedback is important to us.