Lola's Hair & Beauty Boutique

Business reply on Google

We are extremely disappointed to see this review, as none of the statements made are true. We have checked our records and cannot find any record of this person ever receiving a service at our salon. Anyone who has visited Lola’s Hair & Beauty Boutique knows that we take great pride in keeping our salon clean, beautiful, and welcoming, and our clients can see that for themselves. We welcome honest feedback from genuine clients, but false and misleading claims from someone who has never been a customer are unfair to our business and our hardworking team.

Business reply on Google

NOTICE TO CLIENTS: If you are interested in seeing the before-and-after photos both taken at our salon, you can find them on our insta @lolashairandbeauty, posted August 4th 2026. Hi Melly/honeyybee28_ We are sorry that you left feeling disappointed. We will provide the context below to help our future clients make informed decisions. At your consultation you showed a variety of inspo pics and you mentioned “I want brown lowlights and blonde highlights/balayage.” Your starting hair color was significantly warmer and more orange than the photos you wanted to achieve. Based on your request, we created a look with brown lowlights and bright platinum highlights. As soon as you told us that you felt your lowlights were too dark, we immediately adjusted them to make them lighter to make you happy. Hair color, as we mentioned, will of-course appear different under various lighting conditions, especially immediately after a color service. While we respect that with the final result was not to your personal preference, the service provided reflected the agreed-upon color plan and was performed professionally. We always strive to ensure every guest lives happy and regret that we couldn’t mee

Business reply on Google

We are really glad that you liked our stuff and your stylist-that means a lot to us! We understand prices can feel high and we are sorry to hear it didn’t meet your expectation. Our prices reflect the quality of products, time, and expertise. we put into every service.We truly appreciate your feedback and wish you all the best finding a salon that feet’s your needs better.

Business reply on Google

Wendy, we are sorry to hear that you are disappointed with the color.after a keratin that was done before by you and the hair look healthy we did impossible to get as Light as we can get your hair in the same time being healthy, we lifted as much as we could lift ,more than that that your hair would be compromised,after the hairdresser discussed that with you that your hair cannot lift more than that she proceeded to take off the bleach and give you a nice toner .Your hair was not lifted enough to the light color that you wanted but your hair was completely healthy,sometimes can’t not be everything calculated different hair after keratin reacts differently we would be happy to discuss options to achieve your desired look -please reach out so we can assist further.

Business reply on Google

Hey Asma ! thank you for the review. I just wanted to share my experience with you today you don’t appreciate and disrespect people’s time and business. You called and told the girl you want to do Brazilian blowout because your hair is very frizzy after you changed your mind and said I will do botox smth more light just for the frizz . You booked 2 hours 30 min appoitment . After you showed up 30 min late, when you came you kept asking for the prices back and forth how much is everything and if it’s my last price for Botox or you can give to me more cheaper.and after you said i am doing just cut and blow dry( I don’t mind you ask but in the phone before I book you ,or you come before appointment for consultation it’s free ) we still calm said no problem you got washed and condition and the girl that washed you ,before she brushes at the sink all the time she sprays leaving condtioner that is a treatment too ,that protects the hair from the heat ( to prove that I am right you can come back tomorrow I will show you in the camera ) When you were leaving it’s true that we told you if your family ask you what to bye you for Christmas (it’s Christmas time 2 days before Christmas) you can

Business reply on Google

Thank you Barbara for sharing your honest experience and trusting us with your hair .🙏 We did the impossible to accommodate you and to make you happy to get the desired look (even if required staying after hours the night before and happily took you again in the morning to give you another toner darker because after you left the salon you said : your hair looked beautiful you went home and I don’t know ,family or yourself but decided to go darker no problem) We really did communicate with you and got your approval how much hair to cut . Your hair looked gorgeous you can see in the Instagram page picture nr 3333– 1 ⭐️ review . Whatsoever to be honest we did not deserve your 1 ⭐️Review

Business reply on Google

Thank you for taking the time to share your detailed feedback and for returning to our salon. We’re truly sorry to hear that parts of your visit felt uncomfortable, as that’s never the experience we want for our clients. We do want to clarify that washing hair with warm water does not cause hair loss; shedding can happen for many other reasons, but we always respect each client’s individual needs and sensitivities. When performing a balayage, teasing and brushing are part of the process to ensure the color blends naturally. This can sometimes feel a bit firm, especially on very fine hair, which is why two stylists assisted to make sure the process went as smoothly as possible. We’re very glad that you loved your color and overall result, and we appreciate your kind words about our team. Your feedback helps us continue to improve and provide every client with a gentle, professional experience from start to finish. Warm regards, Lola & the Team at Lola’s Hair & Beauty Boutique

Business reply on Google

We are sorry to hear that you are not happy with the color . As we discussed that going from black color to Ash brown Usually takes more than one session and the first step can look warmer . Out goal is always to keep your health healthy while working towards your desired shade We would love to work with you on the next stage to get closer to the shade you want - please reach out so we can help.

Business reply on Google

Response after 3 stars: Hi Tamara, thank you for sharing your experience. We do not claim to specialize in curl-specific techniques like Ouidad. While we’re experienced in working with a wide range of hair services, expecting that level of highly specialized result without seeing a dedicated curl specialist may understandably have led to some disappointment. Nevertheless, if you haven’t already, I encourage you to try Ouidad products with your own curl routine. As someone with curly hair myself, I know how much the right products and technique can impact the final result. If you’re still not happy with how your curls are settling, you’re more than welcome to visit us again. We’d be happy to work with your routine and make any adjustments together—you know your hair best. Response after 2 stars: I see you removed another star after seeing my response above. OK, no problem. To clarify once more, during our consultation, you asked for a cut that would look good both curly and blown out, which is different from a curly cut. That is exactly what I gave you. I would not have had you in my chair if I wasn’t confident in your request. I know my limits and I am always upfront about what I c

Business reply on Google

Hi Lauryn, We’ve been very clear on our page: we don’t specialize in curly hair types 4A-C. That’s not discrimination, it’s being honest about our skillset so we don’t waste your time or money. Your message was seen after hours and unfortunately missed. As a small business owner, I manage everything myself while also serving clients, so oversights do happen and I apologize for that. A quick follow-up via DM or phone call could’ve easily cleared that up. Booking consultation appointments is also entirely possible. Next time, see if you can try those instead of immediately jumping to leave a negative review, as it can open the door to resolution, not resentment. Just a little tip, from one human to another.

Business reply on Google

Wow Renee 1 star review because we told you in the phone nicely that we are sorry but we don’t do rollers and we can’t do curly hair type 4 a, b or c . If you go in my page it’s a note there that says :we don’t do this type of curly hair . We are sorry for any inconvenience

Business reply on Google

Hi Melena ! I am sorry that we couldn’t help you . Unfortunately we are not specialized for curly hair tipe 4A 4B or 4C usually when the customer call and ask for wash set and blowout we tell them that we don’t do sets meaning rollers I’m sure that you didn’t book your appointment telling us your type of curls . I apologize for the inconvenience.

Business reply on Google

Hey love please tell the entire truth. You called on the phone and then texted us a picture of your color. You came with a dark brown base permanent color and wanted to go lighter to a cherry copper which of course requires bleach. I told you we will first do a test strand and after determining exactly what processes need to be used, we can give you a final price. I unfortunately cannot work magic and do your test strand faster, as every service needs specific times. Plus you had almost 3 packs of almost 20-inch extensions, all of which needed to be bleached and colored and toned to match your hair. Price wise, that was perfectly reasonable for what you wanted. In the future, if you have a maximum budget already in mind, please tell me so that I can immediately tell you if that is possible without us wasting each other’s time. Rather than coming into my store and having us spend products and time on your free test strand only for you to turn around and complain online for what is a routine procedure. Thank you.

Business reply on Google

Hi Stephanie, The first time you came to me, I gave you a color correction, highlights, and full-head color and you were extremely happy. The second time, I gave you a roots color and highlights and you were again very happy. The third time you came to me, you asked me for highlights and contrast, for which we AGREED TOGETHER you should do a full head color ($80 on my price list as displayed in store) and full head highlights. I’m sorry to hear all of this, but I do listen to my clients, just as I listened the first time, the second time, and the third time when you told me you were not completely happy with the ashy toner color and I booked you for an appointment the next day completely free of charge during which I left the toner in your hair for as long as you wanted, and afterward confirmed with you if it is good now, to which you agreed. You have to understand that I try my best to always give you the result that you are asking for, but it cannot be 100% the same every time because the state of the hair is different and every change that goes through your body goes to your hair too. Whatever you show to me, I do my best to match to at least 95%. Don’t forget that I am not a co

Business reply on Google

Hi Vanessa, This is Lola from Lola’s Hair and Beauty. We sincerely apologize for any inconvenience you experienced. I discussed this matter with both my assistant and my hairstylist, the former of which assured me that your shirt was dry after the wash, which I confirmed using the video footage at the time of your visit. My hairstylist also indicated that you both agreed on a haircut with medium layers because your main concern was lack of hair volume. This took ~15 minutes to complete, which is standard timing for a haircut. She also confirmed with you the length to cut, which I checked on the cameras. You were then given a standard blowout with volume, after which you paid and left a $15 tip for. If you were unhappy at any point, we would have been more than willing to listen to your concerns and make any adjustments, but we cannot know if you do not tell us. Nevertheless, your satisfaction is our utmost priority. If you are willing to give us another chance, I will take care of your cut and style myself and we will work with you to ensure you are satisfied. Please do not hesitate to speak up during your visit, and we'll do our best to accommodate your preferences. Kind regards,