Marx Medical Equipment
🩺 Health & Wellness · Philadelphia
total experiences
replied on google
Most reported issues
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Experiences
Staff refused customer access to restroom, leading to lost sale
Business reply on Google
We're sorry your experience didn't meet your expectations. Although our showroom has limited display space, we carry a much broader selection than what's on the floor and are always happy to help customers find and order the right mobility solution, at the most competitive prices. We appreciate your feedback and wish you the best with your new scooter.
Business repeatedly closed during stated hours.
Business reply on Google
Hello Carmen, our business hours are Monday to Friday 9am-5pm excluding Holidays. Our store is always open during those hours. Please call us at 215-426-9242 with the day you were here, so we can investigate further. Thank you
Stair lift repeatedly broke down, company refused to repair it
Business reply on Google
Hi David, thank you for taking the time to share your feedback with us. We apologize if there have been delays to complete the repairs to your mother's stair lift and our service did not satisfy your expectations. We try to respond and schedule equipment repairs as fast as possible. In this case we have done the legwork needed for the insurance to authorize the repairs, and we will do everything to make sure your mother's stair glide gets fixed as soon as possible.
Business demanded payment for medical equipment repair without invoice or contract
Business reply on Google
Thanks for taking the time to share your feedback with us, Kelly. As per our policy we always receive payment for a repair assessment and evaluation before we can schedule the service appointment. Our team offered to send you an invoice for you to pay over the phone or in-store. We would love to help you further, if you still need to proceed with the repair. Have a great day!
Staff member hung up on customer and did not answer again
Business reply on Google
Hi Matthew and thank you for your feedback. Our call was disconnected and it wouldn't connect when we tried to call you back. Our supervisor just gave you another call but it went straight to voicemail. Please call us at 215-426-9242 ext. 122. We set a high standard for ourselves, and we’re sorry to hear this was not met in your interaction with our business.
Manager was rude and unprofessional to customer.
Company failed to process breast pump order due to alleged insurance hold times.
Business reply on Google
Hi Marie. We apologize for the miscommunication concerning your breast pump. Unfortunately your insurance has requested for more documentation which we have been working on obtaining. Please call us at 215-426-9242 if you are still interested in getting the breast pump through us and we will make sure that this gets resolved as soon as possible. Thank you
Staff forgot to order medical equipment and did not follow up.
Business reply on Google
Dear Candy Vazquez we don't have a customer with your name. Please provide us more information about your case or call us at 215-426-9242.
Power wheelchair gets stuck on VPL due to electrical issue
Business reply on Google
Dear Eric. We apologize if our service did not satisfy your expectations. We try to respond and schedule repairs as fast as possible, we can understand how important are our products for our consumers' lives. We will do everything to make sure your vpl gets fixed as soon as possible. We will start by sending our electrician out there as per our communication with you over the phone.
Business attempted to force customer into unauthorized auto-pay after a late payment.
Business reply on Google
Dear Emelda, unfortunately we have no record or recollection of any customer experience fitting your story and description, and must presume this to be an inauthentic and falsely placed submission. Our rental policy involves automatic payments but we would never charge a credit card without the cardholder's consent. We are very sensitive with such processes and always comply with the law and regulations; treating all our consumers with respect and courtesy.