McDonald's
🍽️ Restaurants · Chicago
total experiences
replied on google
Most reported issues
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Experiences
Long wait in drive-through, order took 31 minutes
Business reply on Google
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share details with our Customer Care team so we can help. From the McDonald’s Customer Care Team
Cashier gave Uber Eats order to wrong customer
Customer waited almost an hour in the drive-thru line for drinks
Business reply on Google
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share details with our Customer Care team so we can help. From the McDonald’s Customer Care Team
Long wait times and orders not being taken
Business reply on Google
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share details with our Customer Care team so we can help. From the McDonald’s Customer Care Team
Order messed up twice in one day
Business reply on Google
Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback) with additional details so that we can help resolve your issue. From the McDonald’s Customer Care Team
Long wait times and rude staff refusing to provide requested items.
Business reply on Google
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share additional details so that we can look into this for you. From the McDonald’s Customer Care Team
Missing extra breakfast sauce on two steak and egg bagels.
Business reply on Google
We want to help, but we need a few more details. Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback). From the McDonald’s Customer Care Team
Food is consistently cold and old despite requests for fresh preparation.
Incorrect order with potential health implications for diabetic customer
Business reply on Google
We take matters like this very seriously. Please Contact Us: https://www.mcdonalds.com/us/en-us/feedback) so we can assist. From the McDonald's Customer Care Team.
Cold food and missing drink, manager was rude and unhelpful.
Business reply on Google
We want to help. To report and resolve any issues, contact the Delivery Partner via phone, app or website that you ordered from. They will directly provide support of your McDelivery order.
Customer waited an hour in line without order being taken
No service due to lack of kitchen staff
Staff unable to speak English, long wait time, and poor attitude
Order was wrong 3 times; manager was rude and gave cash refund for card payment.
Employee cleared app order, making code invalid and unable to reorder.
Employees lock doors during business hours and prioritize personal conversations
Hot tea unavailable for months; computer glitches force cash payments.
Plastic pieces found in Carmel frappe
Received old fries and a half-cooked burger.
Staff rude and unmotivated, not taking orders, broken shake machine, stale fries.