McDonald's
🍽️ Restaurants · Chicago
total experiences
replied on google
Most reported issues
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Experiences
Order was incorrect and service was slow due to staff inattention
Business reply on Google
We apologize for not meeting your expectations. Your feedback will be shared with the appropriate stakeholders. From the McDonald’s Customer Care Team
Customer waited 30 minutes for two Cokes in the drive-through
Business reply on Google
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share details with our Customer Care team so we can help. From the McDonald’s Customer Care Team
Food was cold and unappetizing, leading to waste of money.
Business reply on Google
We want to help, but we need a few more details. Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback). From the McDonald’s Customer Care Team
Pothole in parking lot caused car damage and a leak.
Manager was rude when customer requested a cook-to-order apple pie.
Business reply on Google
We’d like to look into this further for you. Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback) to provide additional information. From the McDonald's Customer Care Team
Restaurant refused order; customer not refunded and cannot cancel.
Business reply on Google
Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback) with additional details so that we can help resolve your issue. -From the McDonald's Customer Care Team
Paid for mobile orders but restaurant was closed, no refund
Business reply on Google
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share additional details so that we can look into this for you. From the McDonald's Customer Care Team
Restaurant stops taking orders early, order accuracy is poor
Business reply on Google
Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback) with additional details so that we can help resolve your issue.
Cashier was rude and refused to give correct change.
Business reply on Google
We’d like to look into this further for you. Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback) to provide additional information.
Long wait times and incomplete orders at McDonald's
Staff overcharged, provided wrong items, and were rude to customer
Incorrect order and long wait due to staff distraction.
Hair found in caramel frappe, customer returned all food.
Customer received re-dipped cold fries instead of fresh ones
Customer waited 45 minutes for food, then order was wrong.
Missing items from order, incorrect charge, and points not applied.
Staff ignored customer at counter, did not take order.
Undercooked burgers received from restaurant
Incomplete orders, missing items, and watered-down drinks.
Missing free cheeseburger and sauces from order