MedStar Union Memorial Hospital
🩺 Health & Wellness · Baltimore
total experiences
replied on google
Most reported issues
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Experiences
Cook refused service, citing grill closure while serving another customer
Business reply on Google
We're truly sorry to hear this. Your feedback is important to us, and we want to ensure we address any concerns you have. If you’re willing to share additional details regarding your experience, please fill out our secure online patient feedback form: MedStarHealth.org/Feedback. We strive to improve our services and appreciate your input. - MedStar Health Community Manager
Doctor discriminated against patient and pressured them into unwanted tests.
Business reply on Google
Hal, we take your concerns very seriously, and will share them with our leadership team. We'd like to speak to you directly to review your concerns in greater detail. If you're willing, please fill out our secure online feedback form: MedStarHealth.org/Feedback. We hope to speak with you soon. – MedStar Health Community Manager
Physical therapy patient dismissed for not meeting progress goals
Business reply on Google
Hi Dwight, thank you for sharing your feedback. We're very sorry to hear about your disappointing visit. We would, however, like to clarify if your experience was at our hospital office in Baltimore, where you posted this review, and not another location. If you're willing to share additional details about your experience, please fill out our secure online feedback form: MedStarHealth.org/Feedback. We value your feedback and would be happy to share it with the appropriate team, if possible. – MedStar Health Community Manager
Hospital overcharged for MRI scans and facility fees
Business reply on Google
Hi Mani, we’re truly sorry to hear about your billing experience. We appreciate your feedback and would like to speak to you directly to better understand your concerns and see how we can help. If you're willing, please fill out our secure online feedback form: MedStarHealth.org/Feedback. We hope to speak with you soon. – MedStar Health Community Manager
Nurse dismissed back pain, misdiagnosed, and discharged patient in pain
Business reply on Google
Rayven, we take your concerns very seriously, and will share them with our leadership team. We'd like to speak to you directly to review your concerns in greater detail. If you're willing, please fill out our secure online feedback form: MedStarHealth.org/Feedback. We hope to speak with you soon. – MedStar Health Community Manager
Hospital restricts family visits for ICU patient
Business reply on Google
Hi Michoel, we’re sorry to hear about your experience during such a challenging time. We understand how important family support is. We would be happy to have a member of our team contact you directly to review your concerns. Please send us your contact information by filling out our secure online feedback form: MedStarHealth.org/Feedback. We hope to speak with you soon. – MedStar Health Community Manager
Hospital discharged patient without post-op boot; denied pain medication
Business reply on Google
We’re delighted to hear that we provided a positive experience! It always means a lot when someone takes the time to let us know that we did a great job. Thank you for choosing MedStar Health! - MedStar Health Community Manager
Hospital doors locked, long wait, unhelpful security and rude staff
Business reply on Google
Jay, we are truly sorry to hear about your experience. We take your concerns very seriously, and will share them with our leadership team. We'd like to speak to you directly to review your concerns in greater detail. If you're willing, please fill out our secure online feedback form: MedStarHealth.org/Feedback. We hope to speak with you soon. – MedStar Health Community Manager
Hospital staff provided negligent pre-op care and delayed surgery.
Business reply on Google
We take your concerns very seriously, and will share them with our leadership team. We'd like to speak to you directly to review your concerns in greater detail. If you're willing, please fill out our secure online feedback form: MedStarHealth.org/Feedback. We hope to speak with you soon. – MedStar Health Community Manager
Surgery cancelled due to misdiagnosis and staff incompetence
Business reply on Google
We're very sorry to hear about your disappointing experience. We'd like to reach out to you as soon as we can for more information and to see if there's anything we can do to help. If you're willing, please fill out our secure online feedback form: bit.ly/MSHFeedback. We hope to speak with you soon. – MedStar Health Community Manager
Employee yelled at patient's family and security was racially biased
Business reply on Google
We’re sorry to hear about your parking experience and appreciate you bringing your concerns to our attention. Your comments will be shared with our leadership team. We'd like to speak to you directly to review your experience in greater detail. If you're willing, please fill out our secure online feedback form: MedStarHealth.org/Feedback. We hope to speak with you soon. – MedStar Health Community Manager
Hospital staff stopped giving patient medication and ignored call button.
Business reply on Google
Hi Jacquelyn, we're truly sorry to hear about your experience during your recent stay. Your comments will be shared with our leadership team. We'd also like to speak to you directly to review your concerns in greater detail. If you're willing, please fill out our secure online feedback form: MedStarHealth.org/Feedback. We are always interested learning how we can provide a better patient experience. – MedStar Health Community Manager
Sudden incident and injuries led to loss of loved one
Long wait for a child with shortness of breath
Business reply on Google
We’re very sorry for the wait time you experienced when you came to our emergency room, Cynthia, and understand how frustrating this can be. The health and safety of our patients are important to us. Sometimes, critical cases require immediate attention, which can lead to longer wait times. We are constantly working to improve our processes, and we truly appreciate your patience and understanding. We’d still like the opportunity to reach out to you directly to review your concerns in greater detail. If you're willing, please fill out our secure online feedback form: MedStarHealth.org/Feedback. We hope to speak with you soon. – MedStar Health Community Manager
Hospital misgendered patient, delayed follow-up, and misread test results
Business reply on Google
Hi Aishat, we're truly sorry to hear about your experience. Your concerns are important to us, and we appreciate your feedback. Your comments will be shared with our leadership team. We'd also like to speak to you directly to review your concerns in greater detail. If you're willing, please send us your contact information by filling out our secure online feedback form: MedStarHealth.org/Feedback. We hope to speak with you soon. – MedStar Health Community Manager
Hospital staff made false accusations and escalated a situation
Business reply on Google
Thank you for leaving us a review, Michelle. We're sorry to hear about your experience. We've shared your review and additional feedback with our team, so they can follow up with you as soon as possible to help. – MedStar Health Community Manager
Hospital staff exposed patient to COVID-19, leading to infection
Business reply on Google
Hi Zahara, we take your concerns very seriously and will share them with our leadership team. We'd also like to speak to you directly to review your concerns in greater detail. If you're willing, please fill out our secure online feedback form: MedStarHealth.org/Feedback. We hope to speak with you soon. – MedStar Health Community Manager
Confusing hospital layout and conflicting information from staff.
Business reply on Google
Hi Pam, we appreciate your feedback and are sorry to hear about the confusion during your visit. However, we're glad to hear our team was friendly and helpful despite the challenges. We’d like to reach out to you for more information regarding your concerns. If you’re willing, please fill out our secure online feedback form: MedStarHealth.org/Feedback. We hope to hear from you soon. – MedStar Health Community Manager
Nurses had poor bedside manners and communication issues in the ER
Business reply on Google
Taylor, we take your concerns very seriously, and will share them with our leadership team. We'd like to speak to you directly to review your concerns in greater detail. If you're willing, please fill out our secure online feedback form: http://bit.ly/MSHFeedback. We hope to speak with you soon. – MedStar Health Community Manager
Unprofessional and rude staff created an inhospitable hospital stay.
Business reply on Google
Hi Daja, thank you for sharing your experience with us. While we are glad to hear that you and your husband had positive interactions with several members of our team, we are sincerely that the remainder of your visit was disappointing and faced with challenges. We take your concerns seriously and will share them with our leadership team. We'd also like to speak to you directly to review your concerns in greater detail. If you're willing, please fill out our secure online feedback form: bit.ly/MSHFeedback. We hope to speak with you soon. – MedStar Health Community Manager