Meineke Car Care Center
🚗 Auto & Repair
total experiences
replied on google
Most reported issues
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Experiences
Customer objects to a religious sign at the business.
Business reply on Google
Hi Mo Mo. We appreciate you taking the time to share your feedback with us. We understand your concern regarding the sign and will certainly take it into consideration as we continue to evaluate our customer experience.
Front desk staff had a terrible attitude towards customers.
Business reply on Google
Brianna, we're sorry to hear about your experience. It's certainly not our intention for anyone to feel they've encountered a nasty attitude at the front desk, and we appreciate you bringing this to our attention. We're glad the technicians were friendly and helpful during your visit. We hope you'll reconsider giving us another chance in the future.
Did not honor coupon because customer brought own oil.
Business reply on Google
Linda, I'm sorry to hear about the issue with the synthetic blend oil change coupon. Our coupons typically require the use of our specified oil to be valid, which is why you were charged the standard rate for a regular oil change when you provided your own. We aim to be clear about these terms, and I apologize if that wasn't the case during your visit.
Truck did not fit in garage; staff seemed rude
Business reply on Google
Thanks for your rating. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. If there's something we can do to fix this, don't hesitate to reach out to us at (704) 247-6378.
Car not ready on time due to miscommunication and staff unprofessionalism.
Business reply on Google
We're sorry you had a negative experience with us at Meineke Car Care Center, Tyler. We never want our customers to leave our store unhappy. Don't hesitate to reach out to us at (206) 962-8590 so that we can work with you to ensure your issue is resolved as soon as possible!
Car damaged during service, leading to coolant leak and repair costs.
Business reply on Google
Anne, we're very sorry to hear about your experience after your recent visit. It's concerning to learn about the coolant leak that developed after your oil change, and we regret that Tate's assessment didn't address your concerns. We take issues like this seriously and would like to investigate further. Please reach out to us directly at (206) 962-8590 so we can discuss this and review the details you've provided.
Skid plate repeatedly unsecured after oil changes, creating safety hazard.
Business reply on Google
We're sorry you had a negative experience with us at Meineke Car Care Center, Preston. We never want our customers to leave our store unhappy. Don't hesitate to reach out to us at (206) 962-8590 so that we can work with you to ensure your issue is resolved as soon as possible!
Business quoted inflated price and delayed service beyond agreed time.
Business reply on Google
We're sorry you had a negative experience with us at Meineke Car Care Center, Chantel. We never want our customers to leave our store unhappy. Don't hesitate to reach out to us at (206) 962-8590 so that we can work with you to ensure your issue is resolved as soon as possible!
Charged double for service and coupon not honored
Business reply on Google
Hi, Sampson. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. We want to make sure we address your issue, so please reach out at (704) 247-6378 so we can support you in resolving this issue.
Mechanic refused service, gave bad advice, and was rude to customer.
Business reply on Google
We’re sorry to hear about your experience and appreciate you sharing your feedback. Providing dependable auto repair and maintenance is our priority, and we’d like the opportunity to review this with you. Please reach out to us directly at (800) 447-3070.
Staff accused customer of ambushing them for a scheduled oil change
Business reply on Google
We appreciate you sharing your concerns and are sorry your visit did not meet expectations. Our team is committed to providing dependable automotive service, and your feedback helps us do better. Please contact us directly at (800) 447-3070 so we can review your experience.
Charged for full hour of labor for less than 20 minutes of work
Business reply on Google
Hi, we're sorry to hear you had a negative experience at Meineke Car Care Center. Please call us at (704) 247-6378 so we can make this right.
Manager was rude and dismissive, and tried to upsell unnecessary battery replacement.
Business reply on Google
Thanks for your feedback, Daniel. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. Please give us a call at (206) 962-8590 so that we can make sure this problem doesn't happen again.
Unprofessional staff refused to provide an oil change estimate over the phone
Business reply on Google
Hi Joana, we're sorry to hear you had a negative experience at Meineke Car Care Center. Please call us at (206) 962-8590 so we can make this right.
Customer unable to approve service due to cell phone only policy
Business reply on Google
We're sorry you had a negative experience with us at Meineke Car Care Center, Thomas. We never want our customers to leave our store unhappy. Don't hesitate to reach out to us at (206) 962-8590 so that we can work with you to ensure your issue is resolved as soon as possible!
Wheel detached after service causing significant damage and safety issue
Business reply on Google
We could find no evidence of anything being done improperly. All five wheel bolts are sheered off. It was over a month ago that we worked on the vehicle. All wheel bolts were tightened to the factory specification. Typically damage like that occur come from hitting a pothole or curb.
Customer made an appointment but was told to wait three hours.
Business reply on Google
Hi Jeri, we're sorry to hear you had a negative experience at Meineke Car Care Center. Please call us at (206) 962-8590 so we can make this right.
Manager failed to honor tire replacement commitment, causing delays and extra costs.
Business reply on Google
Hi, Nate. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. We want to make sure we address your issue, so please reach out at (206) 962-8590 so we can support you in resolving this issue.
Business did not honor phone quote for HVAC service.
Business reply on Google
Hi, Pawel. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. We want to make sure we address your issue, so please reach out at (206) 962-8590 so we can support you in resolving this issue.
Business failed to perform exhaust manifold repair and did not communicate
Business reply on Google
Hi JJ, we're sorry to hear you had a negative experience at Meineke Car Care Center. Please call us at (206) 962-8590 so we can make this right.