Meineke Car Care Center

Business reply on Google

Hi Mo Mo. We appreciate you taking the time to share your feedback with us. We understand your concern regarding the sign and will certainly take it into consideration as we continue to evaluate our customer experience.

Business reply on Google

Brianna, we're sorry to hear about your experience. It's certainly not our intention for anyone to feel they've encountered a nasty attitude at the front desk, and we appreciate you bringing this to our attention. We're glad the technicians were friendly and helpful during your visit. We hope you'll reconsider giving us another chance in the future.

Business reply on Google

Thanks for your rating. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. If there's something we can do to fix this, don't hesitate to reach out to us at (704) 247-6378.

Business reply on Google

Hi, Sampson. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. We want to make sure we address your issue, so please reach out at (704) 247-6378 so we can support you in resolving this issue.

Business reply on Google

Hi, we're sorry to hear you had a negative experience at Meineke Car Care Center. Please call us at (704) 247-6378 so we can make this right.

Business reply on Google

We could find no evidence of anything being done improperly. All five wheel bolts are sheered off. It was over a month ago that we worked on the vehicle. All wheel bolts were tightened to the factory specification. Typically damage like that occur come from hitting a pothole or curb.

Business reply on Google

I apologize that we didn't fully explain the process. Our system will not just let us "look up a price" we have to open a repair order to even begin to look up a price. The system also requires a vin number to make sure to look up the correct parts. This can usually be pulled up by the plate number as well. Sometimes even with all that information there are further questions in the system that narrow down which brake system is on the vehicle. May times there is more than one set up. For this reason, we strongly encourage our employees to avoid even trying to look up a "phone quote" and instead make the customer aware that we offer a FREE brake inspection, so that we can properly check the brakes and price correctly. This is the only way to accurately estimate a brake repair without creating confusion. Again, I apologize that we didn't do a better job of explaining that.

Business reply on Google

Hi, Milton. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. We want to make sure we address your issue, so please reach out at (704) 247-6378 so we can support you in resolving this issue.

Business reply on Google

Hi, Tara. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. We want to make sure we address your issue, so please reach out at (704) 247-6378 so we can support you in resolving this issue.

Business reply on Google

I am sorry for the confusion. The total included the oil change, the brake hardware and the labor to install the brake hardware. Maybe you misunderstood the quote on the brake repair being the additional cost not the total for everything. I had no idea you were confused since you didn’t mention anything that day about the price.

Business reply on Google

Hey Byron, I have reviewed our cameras and haven’t found any evidence of any incident that could have scratched your vehicle. If you would like to bring the car by so we can see specifically what you are concerned about, we would be happy to take a look.

Business reply on Google

I apologize for the way you were treated. That is not how we expect our staff to ever interact with a customer. I will review this with the entire staff. Again, I apologize and I appreciate you bringing it to my attention.

Business reply on Google

Thanks for your feedback, dustin. We're sorry to hear you had a negative experience with us at Meineke Car Care Center. Please contact us at (704) 247-6378 so we can work with you to resolve this issue.

Business reply on Google

David, I am sorry that this experience was not a good one. I can assure you that if you have any problems with the repair that we will stand behind it. I would love to discuss your experience if you would like to reach out to me personally so that I can address any concerns. [email protected]

Business reply on Google

I would be happy to look at your Jeep and see if there are any oil leaks that might have caused the oil to be low a month after having it changed. We always fill the oil level to the manufacture specified capacity and always double check to make sure it's full according to the oil dip stick before we back the vehicle out of the bay.

Business reply on Google

Thanks for your feedback, Devin. We're sorry to hear you had a negative experience with us at Meineke Car Care Center. Please contact us at (704) 247-6378 so we can work with you to resolve this issue.

Business reply on Google

Hi, William. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. We want to make sure we address your issue, so please reach out at (704) 247-6378 so we can support you in resolving this issue.

Business reply on Google

We're sorry you had a negative experience with us at Meineke Car Care Center, Phyllis. We never want our customers to leave our store unhappy. Don't hesitate to reach out to us at (704) 247-6378 so that we can work with you to ensure your issue is resolved as soon as possible!

Business reply on Google

Hi Joseph, we're sorry to hear you had a negative experience at Meineke Car Care Center. Please call us at (704) 247-6378 so we can make this right.