Metro Elite Transfer

Business reply on Google

Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet your expectations. Regarding the fare: our pricing for cross-border Detroit–Windsor runs reflects routing complexity, wait times at border crossings, and real-time conditions including weather. The rate was presented and agreed upon at the time of booking — we encourage all customers to review pricing before confirming, and the option to decline is always available. Last-minute bookings also carry limited flexibility in pricing adjustments. As for the driving concern: we take distracted driving very seriously and reviewed the trip records thoroughly. We found no evidence of unsafe behavior. Our drivers are permitted to make brief GPS updates when the vehicle is fully stopped — at a traffic light or border checkpoint — to ensure the safest and most efficient route under changing road conditions. We appreciate your feedback and hope you'll give us another opportunity to serve you.

Business reply on Google

Thank you for your feedback, Kevin. We understand your frustration and apologize for any confusion. Our online quotes are estimates, as noted in your pending confirmation email, and final pricing is confirmed prior to service. We did discuss the exact pricing with you by phone and reached out to ensure you were informed. Please don't hesitate to call us directly if you have any further concerns — we're happy to address them. Metro Elite Transfer Team

Business reply on Google

Hi Clarissa, thank you for taking the time to share your experience. We’re glad to hear that you found the vehicle comfortable and that your trip was completed safely and on schedule. We’re truly sorry for the frustrations you encountered. Your feedback helps us identify where we can improve. We are reviewing our booking communication process to ensure quotes and details are always clear, and we’re addressing the pickup confusion internally so this doesn’t happen again. Safety is our highest priority, and we are reinforcing our policies with the driver involved to ensure full compliance at all times. We appreciate you bringing this to our attention. Thank you again for your honest feedback — it helps us provide a better experience for all future customers.