MG Artistic Hair Salon
💅 Beauty & Spa · Flushing
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Haircut and highlights were unsatisfactory, making customer look older.
Business reply on Google
Thank you for sharing your experience; we take concerns about consultation, communication, and client comfort very seriously. Our standard procedure is to conduct a detailed consultation before any color or cutting service, confirm desired length and style, and perform check-ins throughout processing while maintaining an inclusive environment for all clients. All of our stylists are trained in advanced coloring and cutting techniques and in protecting hair integrity during bleaching, and we aim to explain options and risks before proceeding. Please contact our salon manager directly so we can review your visit and discuss appropriate steps to address your concerns and achieve the outcome you wanted.
Barber ignored instructions and shaved off all hair
Business reply on Google
Thank you for bringing this to our attention; we take concerns about inaccurate haircuts seriously. Our standard practice is for barbers to review reference photos and confirm desired length before cutting, and we will address this incident with Leo to reinforce that process. We aim for clear client-stylist communication and will use your feedback to prevent similar issues going forward. If you would like to discuss the appointment details directly, please contact our manager at the shop so we can review the matter.
Haircut disregarded customer's wishes and messed up hair
Business reply on Google
Thank you for sharing your feedback. We’re sorry you felt your instructions were disregarded; our stylists follow a standard consultation process to confirm cut, length, and styling preferences before beginning. We will review this visit with the team to reinforce those standards and ensure clear communication at appointment check-in. We value precise results and appreciate you bringing this to our attention.
Unhygienic setup and language barrier
Business reply on Google
Thank you for sharing your observations; we take hygiene and clear communication seriously. Our facility follows strict cleaning and sterilization protocols that meet or exceed local regulations, and we will review procedures in the area you mentioned to ensure standards are maintained. We provide staff training in customer communication and basic English, and will reinforce language and customer service training to minimize future misunderstandings. If you choose to return, our reception team can accommodate preferences for staff who are more comfortable communicating in English. We appreciate your feedback as it helps us improve service quality.
Salon performed unauthorized permanent hair treatment, causing damage
Business reply on Google
We’re sorry to hear about your experience. We take client consultations and consent very seriously, and it is never our intention to perform a service without clear understanding and agreement. Japanese straightening and keratin treatments are distinctly different, and our team is trained to explain these before proceeding. We will review this internally, as this does not reflect our usual standards. We appreciate your feedback and take it seriously.
Hair dye caused scalp irritation and hair damage.
Stylist cut hair unevenly and left dents and layering.
Haircut was uneven and difficult to style
Business reply on Google
Hi Vivienne, we are deeply sorry to hear about your experience. This is not the standard we strive for, and we truly regret the inconvenience caused. We would love the chance to make this right for you. Please reach out to us on Instagram @mghairartistic so we can arrange for you to come back and have your hair corrected to your satisfaction.
Haircut was uneven and stylist refused to fix it.
Business reply on Google
Hi JJ, We’re very sorry to hear about your experience and truly apologize for the frustration this has caused. This is not the level of quality or service we strive to deliver. We would love the chance to make things right. Could you please contact us directly or leave your contact information so we can follow up with you? Your satisfaction is very important to us, and we’d like to address your concerns personally. Thank you for taking the time to share your feedback — we hope to hear from you soon.
Hair stylist cut hair too short and not as requested.
Business reply on Google
Hi Re Ee, Thank you for sharing your feedback. We’re sorry to hear about your experience and that the haircut didn’t meet your expectations. Could you let us know the stylist’s name? We’d like to address this with our team and ensure this doesn’t happen again. Please feel free to reach out to us we’d be happy to discuss how we can make this right. Thank you for bringing this to our attention.
Haircuts were poor quality and did not meet expectations.
Haircut was not as requested, thinned without permission, and choppy
Barber cut hair unevenly and was rude to customer.
Hairdresser cut hair too short and pressured for a perm.
Business reply on Google
Hello, after we understand what happened, our hairstylist only suggested that you perm your hair, and did not always let you perm your hair. He only trimmed your hair a little bit, and it did not cause you any trouble as you said it was too short. Feel sorry
Staff ignored customer and vaped while on phones.
Business reply on Google
We apologize for the experience you had. We have sent you a direct message discussing this issue, thank you for letting us know, we will be reprimanding our employees to be more attentive in the future as to proper areas.
Hair dyeing resulted in uneven color and untouched white hair
Business reply on Google
We apologize for the experience you had our salon, we offer fixes within 2 weeks period. Please feel free to come in at anytime to get corrections done immediately! We sincerely apologize for allowing this unsatisfactory experience happen at our salon, we will continue to work harder using your remarks, we hope to see you soon!
Hair stylist cut hair too short and thin, ignoring customer's requests
Stylist performed poor hair dye and perm, then pressured for more money
Salon overcharged for haircuts compared to posted prices
Business reply on Google
Hello the price listed is starting price, we have different prices for different hair length and depending on stylists you look for. We do not have any hidden fees.
Rude front desk staff and long waiting times
Business reply on Google
您好，可以請您私信我們說明一下令您不滿意的服務是什麼一個情況嗎？