Midgard Self Storage
🧰 Other Services · Denver
total experiences
replied on google
Most reported issues
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Experiences
Monthly fee increased without notice and high late fees.
Business reply on Google
I’m sorry to hear about your experience. Your concerns regarding the fee increases, security issues, and management of the property are important to us. We strive to maintain a safe and convenient environment for all our customers, and I appreciate your feedback as it helps us improve. If you'd like to discuss this further, please feel free to reach out via text or call.
Storage facility complicit in break-ins and insurance fraud
Business reply on Google
Thank you for taking the time to share your feedback. Unfortunately, we weren’t able to locate your information in our system. We’d appreciate the opportunity to assist you further—please feel free to call or text us at your earliest convenience.
Customer locked out of storage unit and facility due to code malfunction.
Business reply on Google
Thank you for taking the time to share your feedback. Unfortunately, we weren’t able to locate your information in our system. We’d appreciate the opportunity to assist you further—please feel free to call or text us at your earliest convenience.
Unauthorized lock tampering, smoking in hallways, and unfair price increases
Business reply on Google
I appreciate you taking the time to share your concerns, and I'm sorry to hear about the issues you've experienced with safety and pricing. Your feedback is important to us. We take these matters seriously, and I encourage you to reach out via text or call so we can address your concerns further and work towards a better experience for you.
Storage unit rent doubled in one year
Business reply on Google
Thank you for taking the time to share your feedback. Unfortunately, we weren’t able to locate your information in our system. We’d appreciate the opportunity to assist you further—please feel free to call or text us at your earliest convenience.
Storage unit burglarized; business uncooperative with customer and police
Business reply on Google
I sincerely apologize for the distressing experience you had with your storage unit and understand how frustrating this situation must be. Your concerns regarding the lack of communication and support are taken seriously, and I appreciate you bringing this to our attention. We are committed to improving our service and would like to discuss this matter further. Please feel free to reach out to us via text or call for any assistance you may need.
Storage unit contents stolen after lock changed without notice
Virtual attendant could not locate keys for U-Haul rental.
Business reply on Google
We appreciate you sharing your experience and understand your frustration with the virtual attendant's limitations during your rental pickup. It’s great to hear that the attendant assisted you in finding another location. While we typically always have an on-site Property Manager alongside our virtual managers, our PM had to step away unexpectedly that afternoon. Your feedback is valuable, and we’re always looking for ways to improve our service. If you need further assistance, please feel free to contact us via text or call.
Deceptive fees and business practices
Business reply on Google
Hello - we apologize for your frustration regarding our fees. Insurance is required at all our properties, but we do accept personal declarations pages to avoid additional fees. Feel free to give us a call at 720-738-9000 so we can discuss this further.
Storage unit contents stolen due to inadequate security.
Business reply on Google
Thank you for your feedback. Please feel free to reach out to us via call/text for further help.
Urine leaked onto customer's stored items; elevators are always broken
Business reply on Google
Thank you so much for your kind words, Elizabeth! We appreciate your feedback.
Storage unit rent increased by 20% after posting a negative review
Business reply on Google
We're sorry to hear about your experience. We understand your frustration and appreciate you sharing this with us. If you need further assistance, feel free to reach out via text or call.
Customer's career tools stolen from storage unit, insurance claim denied
Valuable possessions stolen from storage unit without forced entry.
No carts available to move items from storage locker
Business reply on Google
We're sorry to hear about your experience, and we understand your frustration. Please feel free to reach out to us for further assistance.
Rate increased, charged for lock multiple times, forced insurance purchase
Business reply on Google
We are truly sorry to hear about your negative experience. We understand your frustrations and apologize for the inconvenience you've faced. We value your feedback and would like to address your concerns promptly. Please feel free to reach out to us via text or call so we can assist you further.
Refused refund after early move-out and failed to address flood damage claim.
Business reply on Google
We apologize for the negative experience you had during your lease with us. We understand your frustration with the customer service, office availability, and lack of communication. We apologize for any inconvenience caused by the lock on your unit and the flooding incident. We would like to address your concerns further, so please feel free to contact us via text or call.
Customer charged a late fee after credit card was compromised
Business reply on Google
We apologize for any inconvenience you've experienced and understand your frustration. We strive to provide a positive experience for all our customers. We apologize for the lack of available carts and the difficulty in resolving the late fee issue. We appreciate your feedback and will use it to improve our services. If you have any further concerns, please don't hesitate to reach out to us via text or call.
Charged a cleaning fee for leaves in a rental van
Business reply on Google
Thank you for sharing your experience, Geneva. We apologize for the inconvenience you faced with the late van pickup and the cleaning fee. We understand how frustrating it can be to encounter unexpected charges. Please know that we take your feedback seriously and will address this issue with our team. If you have any further concerns, please feel free to contact us via text or call, and we will be more than happy to assist you.
Staff was rude and unhelpful, and the office was closed during business hours.
Business reply on Google
We apologize for the inconvenience you experienced during your visit. We understand the frustration of having to wait and not receiving a warm greeting. We appreciate your feedback and will address this with our staff. Please reach out to us via text or call so we can assist you further.