Miles Car Rental
🚙 Rental Cars · Miami
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Miles Car Rental takes 7-10 days to begin refund process
Agent was rude and unhelpful regarding a missed reservation
Car rental price changed at last minute due to no availability.
Charged twice for local taxes after car rental
Business reply on Google
Estimada Maria, Lamentamos la situación que se le presentó con respecto a su reservación. El proceso sobre el que hace mención es algo que se maneja al azar sobre nuestras reservaciones y a solicitud de las agencias, como un medio de prevención contra el fraude en nuestra agencia y para con nuestros clientes. Valoramos su comentario y estamos trabajando en evitar que situaciones así se presenten en el futuro, por eso nos interesa entrar en contacto con usted para poder buscar la mejor solución a esta situación. Por favor brindar información de contacto a [email protected], quedaré atenta para asistirle. Gracias!
Customer did not receive a refund after cancelling a car rental.
Business reply on Google
Dear Eva, Thank you for sharing your opinion with us, we completely understand your situation and we are currently working in order to provide you the best resolution. We do apologize for any inconvenience and we want you to know that our goal is to make sure that all our customers will receive the best service and experience. We´ll get in touch with you in the next days so we can provide you the best resolution. Thank you for your time and patience, we really appreciate it.
Dishonest service from car rental middleman
Business reply on Google
Dear Riz, Our customer's opinion are really important to us, therefore I would like to contact you for me to find the best way to solve the inconvenience you had. May you please send me your contact information and best time to call you to [email protected]. Thank you for your time invested on leaving a comment.
Customer had to wait over an hour for a rental car.
Business reply on Google
Dear Deyanire, I truly apologize for the inconvenience you had at the rental counter, our customer's opinion is really important to us, therefore I would like to contact you for me to find the best way to solve this inconvenience. Please let me know any phone number I can reach you out, you can send me an email to [email protected]. Thank you for sharing your experience with us, we are working on being the best option next time you rent!
Car pickup location did not exist and no one answered the phone
Business reply on Google
Dear Lisa, I apologize for the inconvenience on getting everything set up when you tried to pick up the car. Our customer's opinion is really important to us, therefore I would like to contact you for me to find the best way to solve this inconvenience. Please let me know any phone number I can reach you out, you can send me an email to [email protected]. Thank you for sharing your experience with us, we are working on being the best option next time you rent!
Long hold times and difficulty finding the business location
Business reply on Google
Dear Ahmed, I completely understand the situation you had with the long time waiting, sometimes there are too many calls in queue and it is not possible to assist immediately, but we appreciate your feedback and we are working on that for our customers. Thank you for choosing Miles Car Rental!