Mister Car Wash
🧰 Other Services
total experiences
replied on google
Most reported issues
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Experiences
Car wash service was inferior to expectations and charged for extras.
Business reply on Google
Thank you for sharing your experience, Kezny. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at [email protected].
Car wash removed complimentary towels and cleaner.
Business reply on Google
Hi Troy, we are committed to offering you a clean, dry, and shiny car every time. While we are no longer providing free towels, we are still focused on providing excellent customer service and a quality wash. If you'd like to share any more feedback or discuss your experience further, you can always reach out to our Customer Care Team directly at [email protected].
Car wash vacuums have poor suction and no amenities
Business reply on Google
Thank you for sharing your experience, Melissa. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at [email protected].
GM was aggressive with a pregnant woman; truck was not cleaned
Business reply on Google
Thank you for sharing your experience. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at [email protected].
Car wash did not provide towels or interior cleaning, leaving spots.
Business reply on Google
Hi Bobby Riesdorph, we are committed to offering you a clean, dry, and shiny car every time. While we are no longer providing free towels, we are still focused on providing excellent customer service and a quality wash. If you'd like to share any more feedback or discuss your experience further, you can always reach out to our Customer Care Team directly at [email protected].
Car wash left water spots and smudges; no drying rags or glass cleaner provided
Business reply on Google
Hi Christian Legault, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We hope you are willing to give us another chance. Please reach out to us at [email protected] so we can work towards a resolution.
Staff member distracted by phone, not providing clear guidance
Business reply on Google
Hi Nesal Almeida, we assure you that we do not find this type of behavior acceptable, and would like to address the situation you have described. Please reach out to our Customer Care Team directly at [email protected]. Our team members are focused on providing you with exceptional customer service. Thank you in advance.
Poor car wash quality and extra charges for towels.
Business reply on Google
Hi Fabio Boin, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We hope you are willing to give us another chance. Please reach out to us at [email protected] so we can work towards a resolution.
Car wash left vehicle dirty after service.
Business reply on Google
Hi Shannon Joyner, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We hope you are willing to give us another chance. Please reach out to us at [email protected] so we can work towards a resolution.
Elderly customer signed up for multiple car wash plans, company refuses refund.
Business reply on Google
Hi Justin Earl, thank you for bringing this to our attention. We're sorry to hear about the issues you've been having in canceling and trying to get in touch with us. We are looking into this internally. We'd love to get to the bottom of this and speak with you directly. Please contact our Customer Care Team so they can look up your account and assist you. They may be reached by email at [email protected], or by calling 866-254-3229. They are available Monday – Friday from 5am to 7pm, Saturday and Sunday 6am to 5pm AZ MST.
Staff refused towel to clean rims, despite membership
Business reply on Google
Hi David Love, thanks for being a valued member. We assure you that we do not find this type of service acceptable, and would like to address the situation you have described. Please reach out to our Customer Care Team directly at [email protected]. Our team members are focused on providing you with exceptional customer service. Thank you in advance.
Car wash damaged truck and failed to follow up on repairs
Business reply on Google
Hi Garrett Smith, thank you for being a valued member. However, this is concerning to hear and we are looking into it with our Tampa team. We want to earn the trust of every guest and ensure your vehicle is in better shape when you leave than when you arrived. In order to look into this further and discuss with you directly, please contact our Customer Care Team by email at [email protected] or by calling 866-254-3229. They are available Monday–Friday from 7 a.m. to 5 p.m.; Saturday and Sunday, from 6 a.m. to 5 p.m. AZ MST.
Car wash lacked supplies, pre-wash, and had dirty vacuums
Business reply on Google
Thank you for sharing your experience, Chrissy Rowe. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at [email protected].
Charged for towel and spray, and asked for a tip
Business reply on Google
Hi Claudee May Guico, we are committed to offering you a clean, dry, and shiny car every time. While we are no longer providing free towels, we are still focused on providing excellent customer service and a quality wash. If you'd like to share any more feedback or discuss your experience further, you can always reach out to our Customer Care Team directly at [email protected].
Car wash brushes not working and frequent closures during operating hours
Business reply on Google
Hi Marisa Clemente, thanks for being a valued member. We assure you that we do not find this type of service acceptable, and would like to address the situation you have described. Please reach out to our Customer Care Team directly at [email protected]. Our team members are focused on providing you with exceptional customer service. Thank you in advance.
Car wash interior cleaning was unsatisfactory
Business reply on Google
Thank you for sharing your experience, Peter Mustafa. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at [email protected].
Car wash did not include expected services or amenities.
Business reply on Google
Hi Cooper Belcher, we are committed to offering you a clean, dry, and shiny car every time. While we are no longer providing free towels, we are still focused on providing excellent customer service and a quality wash. If you'd like to share any more feedback or discuss your experience further, you can always reach out to our Customer Care Team directly at [email protected].
Car wash did not clean car; mat washing unavailable
Business reply on Google
Hi Jason W, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We hope you are willing to give us another chance. Please reach out to us at [email protected] so we can work towards a resolution.
Car still dirty after wash; interior cleaning poorly done
Business reply on Google
Thank you for sharing your experience, Kalonji Nyembwe. We at Mister Tampa pride ourselves on our excellent service and attention to detail. We want to ensure you get an exceptional car wash next time. If you'd like to connect with us about your visit, you can always reach out to our Customer Care Team directly at [email protected].
Car wash location lacked amenities and had broken equipment.
Business reply on Google
Hi Jorge Uribe, we're delighted to hear that the staff were helpful. However, we're sorry to hear you were dissatisfied with the service provided by our team. We're committed to exceptional customer service and want to hear from our guests. If you'd like to share any more feedback or discuss your experience further, you can always reach out to our Customer Care Team directly at [email protected].