Mobile King

Business reply on Google

We're very sorry your phone became unresponsive after the battery repair and that our team member dismissed your concerns. That is not the service standard we expect. We want to investigate this repair and make it right. Please bring the device back to the store or contact the location and ask to speak with the manager so we can review the repair records and discuss a resolution.

Business reply on Google

Hello Michael , sorry to hear about your device but our warranty does cover glitches or ghosting touches under warranty even longer than 90 days. As long as screen didn't have any lcd or glass damage that can a crack or pressure damage to the glass, our manufacturer offers free exchanges and we can do the repair in warranty for no charge. But if part is not accepted by manufacturer/vendor then we atleast try to offer low or no labor charge and will replace at cost of the part. For certain iphones there's three screen qualities/ prices - 1. Original, 2. Premium ( same as original but different manufacturer), 3. Aftermarket ( cheaper option but not as strong of glass as original ) If aftermarket is chosen as a replacement part by our customers , they do tend to have less flexibility of exceptions from vendors. Let us know if we can assist in upgrading to higher quality screen for a discounted price to avoid such damage to screen. Thanks

Business reply on Google

Hello David, at first I would like to apoligize for your negative experience at our other branch and would like to fix your concern if anything can be done. 1) I did wanted to mention at first is our warranty just like any warranty covers any issues with the screen display as long as its NOT physically damaged. Once its physical crack then we cannot guarantee anything else. 2) As for your concern for quality of our screens. At the time of repair you were given an option to get OEM screen for the price of $90 if you did not liked the quality of aftermarket screen. Usually we charge $129.99 for OEM screen replacement but since you werent aware. We agreed to honor that price for same cost if you did not liked the screen in couple days. You arrived 3 weeks later with a broken screen and claim to have the glass broken "Itself". 3) Yes you could have paid $49 more and visited the apple store but as far as I am knowledgable on warranties around the market. Physical damage is not covered as well. Do correct me if they do. 4) As far as back camera, you are recommended to consult with apple store or any techician of your choice if you dont believe us, but back camera has no intertference in

Business reply on Google

I am so sorry for your bad experience. We try to make sure that every customer is completely satisfied. Unfortunately in this instance we weren’t able to meet your expectations. We would love the opportunity at another try to make certain you are happy.