Modish Nail Spa
💅 Beauty & Spa · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Long wait time and customers serviced out of order
Business reply on Google
Hi, I would like to extend to you most sincere apologies regarding the recent issues with our services. I would be unhappy if I were in the same situation as well. Please give us a call back when you are available. We will be appreciated and happy to make you happy again.
Eyebrow wax service was poorly done and uneven, requiring a fix.
Business reply on Google
You are so sweet. It was great to have you as our customer. Hope to see you soon.
Gel fill and acrylic application are poor quality and painful
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Nail tech ruined nails and was rude after miscommunication
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Customer waited for a nail appointment but was not serviced.
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Nail service was rushed and poor quality; staff was rude.
Business reply on Google
Hi, I would like to extend to you most sincere apologies regarding the recent issues with our services. I would be unhappy if I were in the same situation as well. Please give us a call back when you are available. We will be appreciated and happy to make you happy again.
Poor sanitation and damaged nails from gel removal and manicure
Nail service was poor quality and technician refused to fix it.
Nail tech left a gap between nail and cuticle; top coat peeled.
Pedicure service felt rushed and not worth the money.
Nail technician caused infection and charged for wrong service.
Nails look unfinished after service
Nail powder cracked, business refused refund and deleted review
Customer waited over 30 minutes and was asked to wait longer.
Nail technician refused to finish service after customer feedback.
Nail tech did not provide requested shape or design for manicure.
Nail technician did a terrible job, resulting in ugly nails.
Customer waited 50 minutes despite being told 10-15 minutes
Nails broke and chipped two days after service; business refused to fix.
Poor pedicure service and long wait times for a group booking.