Mojitos
🍽️ Restaurants · Jackson Heights
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Restaurant was out of a menu item on a special occasion
Long wait, separate main courses, and undercooked food
Long wait despite reservation; others seated first
Business reply on Google
Hello Chris, We're shocked and saddened to hear about the experience you had. Your review has prompted us to launch an internal investigation to ensure we're meeting our high standards of service and quality. I want to personally apologize for the issues you faced. We strive to provide a personalized experience. We've reviewed our records, and it appears there may have been a misunderstanding. Could you please contact me directly at [email protected] or 917.586.6900? Your feedback is invaluable in helping us improve. We value your patronage and would love the opportunity to welcome you back to Mojitos, so you could enjoy the real experience. Please accept our sincerest apologies. Best regards, Marcos Founder, Mojitos Restaurant Bar
Customer suspects business serves adulterated liquor
Business reply on Google
Hola, mi nombre es Marcos Muñoz, fundador de Mojitos Restaurant Bar en Nueva York. Entendemos tu preocupación por la experiencia de tu esposo. Queremos asegurarte que la calidad y legitimidad de nuestros productos son nuestra prioridad. Valoramos la confianza de nuestros clientes y nos tomamos muy en serio cualquier comentario para siempre mejorar. Llevamos 8 años ofreciendo servicio y nuestra reputación se basa en la calidad y el buen servicio. Por favor, me gustaría entender mejor lo que sucedió y poderte demostrar la calidad y legitimidad de nuestros productos. Te invito a contactarnos directamente al email: [email protected] para conocer los detalles y aclarar. Estamos dispuestos a investigar y aclarar cualquier duda sobre la preparación de nuestros cócteles. Nuestro objetivo es asegurarnos de que todos nuestros clientes tengan una experiencia excepcional en Mojitos Restaurant Bar. Agradecemos tu comprensión y esperamos tener la oportunidad de servirte de nuevo. 🙏🏼
Credit card compromised after use at business
Business reply on Google
Hello, my name is Marcos, Founder and Owner of Mojitos Restaurant Bar. I want to acknowledge your concern regarding the unauthorized charge on your credit card. I understand this situation has caused you distress, and I assure you that we take such matters seriously. However, I would like to clarify that our restaurant's values prioritize transparency, security, and customer trust. Based on your description, it seems unlikely that our system was compromised, given the nature and location of the subsequent charge. That being said, as a company committed to our values, we are willing to investigate this matter further to provide clarity. With over 7 years in business, we've had an impeccable record regarding customer transactions, which suggests this issue may be unrelated to our operations. If you'd like to discuss this further and explore a resolution, I'd appreciate the opportunity to address your concerns directly. Please contact me via email at [email protected] or WhatsApp at +1 917 586 6900. I kindly request that you consider deleting this review, as it doesn't accurately reflect our restaurant's practices. I look forward to assisting you and clearing up any misunderstanding
Forced tip, small portions, and drinks tasted like water
Business reply on Google
Hello, i am Marcos, the founder and owner of Mojitos, and I am deeply disturbed by the experience you described in your review. I want to start by apologizing sincerely. This is a very unusual situation, the descriptions in your review do not represent the high standards we strive for at Mojitos, and I take full responsibility. I would like to personally open an investigation into this specific issue and ensure that we learn from it. I would greatly appreciate the opportunity to speak with you directly and hear more about your experience. Please contact me directly on WhatsApp at +1 917.586.6900, so we can discuss how we can make it up to you. Your feedback is invaluable to us, and we are committed to using it to improve our service and quality. Thank you for bringing this to our attention, and I look forward to speaking with you soon. Sincerely, Marcos Founder and Owner, Mojitos
Food poisoning from the restaurant caused severe illness
Chicken wings were salty and calamari undercooked
Business refused a drink-only takeout order.
Business reply on Google
Hello, we understand your frustration. We would love to be able to sell cocktails to-go without the need of requesting the customer to buy food as the law requires but our hands are tied by law. Here, we share the NYC link of the law so you can understand we are following the law that affects us: https://www.nyc.gov/assets/mome/pdf/Drinks_to_go_2022.pdf We hope you now understand our side and consider removing this unfair calification. Thank you very much. Mojitos Administration
Drink tasted like cheap alcohol
Business reply on Google
Dear valued customer, We're sorry to hear that our frozen coconut margarita didn't meet your expectations. We understand that taste is subjective, and we appreciate your feedback. However, we're disappointed that you didn't give us the opportunity to address your concerns during your visit. We take pride in our cocktails and have received numerous compliments on their quality and taste. If you had let us know that you weren't enjoying your drink, we would have been happy to offer a premium alternative or replace it with a new one. We value our customers' experiences and would like to invite you to give us another chance to show you what we're known for - delicious and expertly crafted cocktails. Thank you for your feedback, and we'll definitely serve you better if you give us the opportunity
Restaurant refused to replace an accidentally spilled drink.
Business reply on Google
Hello, thank you very much for sharing your experience, we will look into this specific case and lern from it, we are going to take action to make it work better when an incident like this happens, the waiter should've scaleted to the administration and definitely would've take a better response. Please understand that it is an unusual situation. However, we really appreciate the comment and the fact that you liked our Mojitos. Please share with us your phone number, we would like to contact you and have the opportunity to apologize and have a courtesy with you. Have a wonderful rest of the day. Mojitos Administration
Server added 25% tip automatically without informing customer
Business reply on Google
Good evening. we would like to apologize for any inconvenience you had today, but we would like to clarify that it was a mistake, we did not included the tip on that amount. When you tap the phone on the handheld accidentally you press the 25% bottom tip since the handheld is touch screen. The person in charge was able to cancel the tip and you decided to change the amount base on the good service that you said you received. You will see in your bank account the refund, normally It takes a few business days. Thank you for understanding
Food is expensive and not worth the money
Bad service and incorrectly prepared food
Slow service, rude staff, unannounced gratuity, and child food policy
Slow service and attitude, plus undeclared gratuity
Staff made customer feel unwelcome and rushed them to leave
Server behaved unprofessionally towards customer's father
Long wait times, slow service, and salty, dry food
Staff denied child use of restroom during emergency