MY BELLA NAIL BAR
💅 Beauty & Spa · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Staff member performed a poor pedicure and had a bad attitude.
Business reply on Google
Hi Katina, thank you for taking the time to share your feedback. We’re very sorry to hear that your deluxe pedicure did not meet your expectations and that you felt disappointed with the service and communication during your visit. This is not the experience we want for any of our clients, especially someone who has supported our salon for many years. We truly apologize for the frustration this caused and appreciate you bringing it to our attention. If you need any further assistance, please contact the salon directly . Thank you.
Customer's appointment was not honored, leading to a long wait.
Business reply on Google
Hi tacola oates Thank you for your feedback. We’re sorry to hear that your experience at our nail salon did not meet your expectations. Our team always tries to provide high-quality manicure, pedicure, and customer service in a clean and relaxing environment. Please contact us so we can make this right. We hope to see you again.
Charged for services not rendered and not explained.
Business reply on Google
Dear Reatta, thank you for being a loyal customer of ours. We are truly sorry to hear about your recent experience and the misunderstanding regarding your service and pricing. It sounds like we missed the mark on communication this time, especially regarding the limitations of regular polish and our pricing structure. We value your feedback as it helps us improve our service. We would love the chance to make this right for you. Please contact us directly or ask for the manager on your next visit so we can address this personally. We hope to welcome you back soon for the 5-star experience you usually enjoy with us
Manicure caused bleeding, pain, and unsanitary conditions; nails are uneven
Business reply on Google
Hi T Jay, We are deeply sorry to hear about your experience. What you described — pain during your service, bleeding cuticles, and unsanitary handling — is absolutely not acceptable and far below the standards we hold ourselves to. Your health and safety are our top priority, and we never want a guest to leave feeling hurt or unheard. We would appreciate the opportunity to speak with you directly and make this right. Please contact us so we can personally address your concerns and discuss a resolution. We are also reviewing this matter with our team to ensure this does not happen again. Thank you for bringing this to our attention.
Eyelash extensions fell off quickly and caused eye swelling and irritation.
Business reply on Google
Hi Lettie, we are so sorry to hear about your experience, and we sincerely apologize for the discomfort and disappointment caused. Your safety and satisfaction are extremely important to us, and it's clear we missed the mark in this instance. We would love to address the issue and learn more about what happened so we can improve. Please feel free to contact us directly, and we’ll make it right. Thank you for your feedback, and we hope to have the opportunity to regain your trust.
Technician cut customer's eyelashes with scissors during extension application
Business reply on Google
Hi GC Realtor, we're truly sorry to hear about your experience and deeply regret that we did not meet your expectations. We take all feedback seriously, especially when it concerns safety and quality of service. Your experience certainly does not reflect the standards we strive for, and we sincerely apologize for the distress caused. Please feel free to reach out directly so we can address the issue and work to make things right. We value your feedback and will take necessary steps to improve our services.
Nail service left a dent and lumps, then lifted due to rushing.
Business reply on Google
Hi I see that you left a 1 star rating, but no details about your experience with us. We appreciate your feedback and would love to hear more about how we can serve you better.
Pedicure was not done well.
Business reply on Google
Hello I'sha Love, thank you for your feedback. I’m glad to hear you felt welcomed, but I’m truly sorry the pedicure didn’t meet your expectations. That’s not the experience we want for our clients. I’d appreciate the chance to make it right—please feel free to reach out to me directly at (704)-606-5800. MY BELLA NAIL BAR Team
Gel nail polish was applied poorly and chipped within a week.
Pedicure took too long, was messy, and caused pain.
Nail technician damaged nails and applied wrong color.
Owner was biased and disrespectful after customer complained about nail design
Nail service was poor and staff overcharged for the service.
Nail work was lumpy, wrong color, and diamonds fell off
Nail fungus from unsanitary equipment
Customer waited too long due to poor time management and staff misinformation.
Uneven gel manicure with air bubbles and poor finish.
Nails chipped, peeled, and broke shortly after service
Poor quality pedicure and manicure with uneven polish and missed spots.
Nail technician cut customer's finger deeply, causing bleeding and infection risk