Nails & Co.

Business reply on Google

Hi, We sincerely apologize for the confusion and frustration caused by your appointment experience. This is not the level of service we strive to provide. Our manager has been trying to reach out to you directly to better understand what happened and work toward a resolution. We would appreciate the opportunity to speak with you and make things right. Thank you for bringing this to our attention, and we hope to connect with you soon.

Business reply on Google

Hi Aarti, thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations. We’d like to clarify a few things regarding your visit. Our team explained the different pedicure options we offer, we do not use blades/bisturi treatments, as they are not permitted here for safety and regulatory reasons. We apologize for any confusion. We also want to clarify that our staff would never require a client to remove their gel prior to arriving. Your feedback is very important to us, and our manager will be reaching out to you shortly. We truly appreciate the opportunity to improve and would love to welcome you back.

Business reply on Google

Thank you for taking the time to share your experience. We are truly sorry to hear that your visit did not meet your expectations, as providing high-quality service and making our clients feel comfortable and respected is always our priority. We sincerely apologize if you felt uncomfortable at any moment during your visit. Our team would never intentionally make a client feel disrespected, and we regret if the situation was perceived that way. We truly value every person who visits our salon. Regarding the gel manicure, we are sorry to hear that it did not last as expected. This is certainly not the standard of quality we aim to provide. We would genuinely appreciate the opportunity to make things right. If you are open to it, we would be more than happy to welcome you back to the salon and redo the service to ensure you leave satisfied with the results. Please feel free to contact us so we can arrange a convenient time for you. Thank you again for your feedback, as it helps us continue improving our service

Business reply on Google

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Providing quality work and a welcoming, respectful environment for every client is very important to us, so it is disappointing to learn that we fell short during your visit. We sincerely apologize if the result of your nails or the service you received was not satisfactory. This is not the standard we strive to provide, and we appreciate you bringing it to our attention so we can address it with our team and continue improving. We would truly value the opportunity to make this right. If you are open to it, we would be happy to welcome you back to the salon and redo the service to ensure you leave with a result that you are completely happy with. Please feel free to contact us so we can arrange a convenient time for you. Thank you again for your feedback and for giving us the chance to improve.

Business reply on Google

Please accept our sincere apologies for this situation. If you ever return to Miami, we would be truly grateful for the opportunity to welcome you to our salon and provide you with the experience and service you originally expected. We would be more than happy to assist you and ensure everything is arranged properly for your visit. Your satisfaction is very important to us, and we would truly appreciate the chance to serve you in the future.

Business reply on Google

Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. This is not the level of service we strive to provide. We truly value your comments and hope to have the opportunity to welcome you again in the future and provide you with a much better experience.