National

Shuttle buses run infrequently and are overcrowded.

Long wait in rental car exit lane due to lack of staff.

Damaged car caused dangerous stop; second car had an unsecured trunk.

Limited car selection and untrained staff

High rental car price

Employee stole money clip, cash, and ID from rental car

Customer treated poorly by outsourced customer service

Electronics item lost after being left in car

Not allowed to rent AWD or 4x4 vehicle for one-way trip

Company charged for pre-existing damage and made customer wait four hours

Check-in person tried to ruin vacation with return rules.

Long wait for airport shuttle.

Rental car stolen, poor service, and charged for stolen keys.

Rental truck was dirty inside, despite cleaning placard.

Rude staff, poor service, and charged for pre-existing damage

Lost property left in car, no response from customer service.