NeighborHealth
🩺 Health & Wellness · Boston
total experiences
replied on google
Most reported issues
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Experiences
Nurses speaking loudly caused discomfort to patient and baby.
Long wait time for a baby with constipation
ER wait time excessive, patients seen out of order
Business failed to diagnose a serious head injury twice
Cannot see own doctor due to long waits and scheduling issues
Emergency room overcrowded, staff neglect patients for hours.
Staff member was rude and unhelpful regarding lab wait times.
Staff are disrespectful, careless, and unprofessional, failing to address concerns
Staff member was judgmental and dismissive of patient's concerns.
Security guard attempted to remove customer without cause
Pharmacy did not have full prescription in stock for heavy bleeding
Charged $900 for emergency services after being told it was urgent care
Overcharged $700 for prescription; staff could not explain charges
Unprofessional staff, long waits, and misdiagnosis at clinic
Doctor misdiagnosed severe chest infection after long wait.
Front desk and nurses uncaring about patient feelings and tardiness.
Staff member was disrespectful and unhelpful during an unnecessary appointment.
Business reply on Google
We are very sorry to hear about these negative experiences. We sincerely apologize for the frustration this caused you and will strive to do better. To give us a fuller understanding of what took place, please send your contact information and specific details about your experience to [email protected] so that our Office of the Patient Advocate can follow up. Thank you for sharing your feedback.
Excessive wait times for nurse and doctor, brief doctor consultation.
Business reply on Google
Dear Najib, We are very sorry to hear of this negative experience. Thank you for sharing it with us so that we can improve. We would appreciate it if you could send additional details to [email protected] so that we can address. Apologies again.
Long wait times and misdiagnosis at healthcare facility.
Business reply on Google
Raeanna Lucey, we are very sorry to hear about this as we strive to provide the best experience possible to all of our patients. Across Massachusetts, emergency departments are experiencing much longer than usual wait times due to staffing and capacity issues and, unfortunately, the same is true at EBNHC. We are working to improve the emergency department experience for all of our patients and will take your feedback into account. If you would like to share more details or be followed up with directly, please email us with your name and contact information at [email protected].
Excessive wait time for urgent medical condition, staff unprofessional
Business reply on Google
Tayla, thank you for your review. We are so sorry to hear you had this negative experience. Across Massachusetts, wait times in Emergency Departments are at all-time high, and, unfortunately, we are experiencing similar issues as we work to meet the demand of our community. We want to understand your experience so we can improve our Emergency Room. Please email us directly with your contact information and specific details of your experience at [email protected] to help us better understand and address your concerns, and, most importantly, improve. We look forward hearing from you.