NeighborHealth Emergency Department
🩺 Health & Wellness · East Boston
total experiences
replied on google
Most reported issues
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Experiences
Customer unhappy with emergency room service
Emergency department was slow and the room was very dirty
Long wait for discharge from emergency department
Staff hung up on customer's mother for not disclosing medical information
Emergency room lacks imaging and X-ray equipment
Long wait to see a doctor in the emergency department
Long wait times and poor communication in emergency department.
Business reply on Google
Dear Fabio, We are so sorry that you and your son had this experience. We uphold ourselves to the highest standards and see that we missed the mark. We have shared this with our Office of the Patient Advocate to follow up with you directly but encourage you to contact them as well at [email protected] to share more details. Thank you for sharing your feedback so that we can improve.
Long wait times and rude staff at emergency department
Business reply on Google
Hello funny tv, We are very sorry to hear you were dissatisfied with the emergency room wait time and staff attitude. We would like to hear the details behind your experience directly via email so that we can learn more and improve. Please email [email protected]. We look forward to hearing from you.
Emergency department performed limited tests and sent patient home with large bill
Long wait for baby with breathing difficulty in emergency department
Business reply on Google
We’re so sorry to hear about your negative experience at EBNHC, Cris. Please consider emailing us directly with your contact information and specific details of your experience at [email protected] to help us better understand and address your concerns. Thank you for helping to make us the best health center we can be. Your experience matters to us.
Excessive wait times in the emergency room for medical care
Long wait times at the emergency department
Long wait and slow diagnosis in emergency department
Long wait with a feverish child while staff laughed inside
Patient with emergency case waited over an hour without care
Lack of support and communication from emergency department