Nordstrom Rack
📡 Internet & Cable · San Jose
total experiences
replied on google
Most reported issues
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Experiences
Long lines, damaged merchandise, and restrictive fitting room policies.
Business reply on Google
Hi Maria, Thank you for sharing your feedback with us. I’m sorry to hear that your recent visit did not meet your expectations. We appreciate you taking the time to share your experience. We understand how important it is for customers to have an easy and enjoyable shopping trip, and we’ll be sharing your comments with the store team. We hope you’ll consider visiting us again in the future and allow us the opportunity to provide a better experience. Best, Nia
price discrepancy at checkout and rude staff behavior
Staff used a rude and commanding tone regarding fitting room policies.
Business reply on Google
We’re sorry to hear that your fitting room experience was disappointing, F G. We appreciate you taking the time to share your feedback, which will help us make improvements. We hope you’ll stop by again and give us another chance in the near future. Best, -Nia
Long wait times for online order pickup due to shared lines.
Business reply on Google
Hello Isha, Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience with the pick-up line at our Westgate Mall location. We understand how frustrating it can be when things don't go as smoothly as expected. Your feedback is important to us, and we'll be looking into ways to improve our service to ensure a more efficient process for our customers. We appreciate your patience and hope to provide a better experience in the future. -Brandi
Gift card access number was partially erased and unusable.
Business reply on Google
Hello Mohammad, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered at our Westgate Mall location. It is concerning to hear about the issues with your gift card and the service you received. We strive to provide professional and efficient service to all our customers, and it seems we fell short in your case. Please know that your feedback is taken seriously, and we will address this matter with our team to ensure improvements are made. If you would like to discuss this further, please feel free to reach out to us directly. We are committed to resolving this issue for you. -Brandi
Store fails to honor advertised sales prices and provides poor service.
Business reply on Google
Hi Ashley, Thank you for taking the time to share your experience with us. We are so sorry to hear about the issues you encountered during your visit to our Nordstrom Rack at Westgate Mall. Your sentiments are incredibly important, and we take your concerns very seriously. We strive to provide accurate pricing and a pleasant shopping environment for all our customers and it’s disappointing to hear that we have fallen short in your case. We will share this experience with our team to ensure that we improve our service and store conditions. Please know that your experience is not reflective of the standards we aim to uphold. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Store manager was rude and accused customer of damaging the item
Business reply on Google
Thank you for being a loyal customer and for sharing your experience with us. We deeply regret to hear about the incident you described. This is certainly not the level of service we strive to provide at Nordstrom Rack. We understand how frustrating it must have been to deal with such a situation, especially after receiving respectful assistance from our customer care team online. Your feedback is invaluable, and we will address this internally to ensure that our standards of respect and professionalism are upheld at all times. We appreciate you bringing this experience to our attention, and we hope to have the opportunity to serve you better in the future. -Tasha
The store delays processing refunds to debit cards.
Business reply on Google
Hello Jed. We're sorry for any frustration with this service, but we very much appreciate you letting us know. Your feedback is valuable to us, and we are always looking for ways to improve. Thank you. -Brandi
Staff provided incorrect information regarding the store return policy.
Business reply on Google
Hi Han, we appreciate you taking the time to share your review as we strive to provide accurate information to our customers. At this time, we have shared your feedback with the appropriate team. Thank you for reaching out. - Jess
Staff provided poor service and the store was disorganized.
Business reply on Google
We're disappointed to hear this was your experience. We appreciate you bringing this to our attention, we will address this feedback with our teams. -Tasha
Contactless payment systems are consistently non-functional at this location.
Business reply on Google
We're sorry to this was your experience, and for any disappointment caused. We appreciate you bringing this to our attention, we will certainly pass this feedback along to our teams. -Kristin
Store failed to remove security tag from purchased clothing item
Business reply on Google
Hi , thank you for taking time to leave a response. We are very sorry to hear of your experience and disappointment during your visit with us . We will make sure to share this feedback with our team.-Sandy
Manager refused a return due to an issue with the tag.
Business reply on Google
Apologies for any frustration felt! We'll be making sure your concerns reach our teams, to ensure this is addressed and looked in to. Thank you for letting us know, - Matt
The store is dirty and staff are unhelpful.
Business reply on Google
Hi Junior. We're sorry to hear this was your experience, and for any disappointment caused. We appreciate you bringing this to our attention, we will certainly pass this feedback along to our teams. -Kristin
Cashier intentionally left security sensor on purchased items
Business reply on Google
We're sorry to hear the sensor tag was left on your merchandise and apologize for the disappointing experience. We will address your feedback with our teams. -Tasha
The clothing selection was outdated and disorganized.
Business reply on Google
We're sorry for any disappointment with our in-store selection. We appreciate you reaching out to share this feedback with us, we will pass it along to our teams. -Tasha
Store clerk refused to process a return for worn shoes.
Business reply on Google
We're sorry for any disappointment with our return policy. We will share this feedback with our teams. -Tasha
Customer experienced racial profiling and harassment by store security staff.
Business reply on Google
Sorry to see that you did not have a great experience with us, Bonnie. Please let us know if we can assist with anything. Thank you. -Zelina
Store refused return of unworn clothing due to missing tag.
Business reply on Google
We're sorry to have disappointed you, Alexa. Your feedback has been shared for future updates and improvements. -Amanda
Staff provided incorrect information regarding return policy for item without tag
Business reply on Google
We're truly sorry to hear about this disappointing experience. Please know we'll be sharing this with our teams. - Trevor