North Dallas Chrysler Dodge Jeep Ram

Business reply on Google

Thank you for sharing your feedback. I’m sorry to hear about the confusion regarding your extended warranty. We take concerns like this seriously and would like the opportunity to review your situation in more detail. Please feel welcome to reach out to me directly at [email protected] so we can discuss this further and see how we may assist. Thank you again, and I look forward to hearing from you. - Joey Hamrick, Service Manager

Business reply on Google

Grant, I regret that we were unable to meet your expectations. Our team made every effort to be transparent throughout the process, but unfortunately, we were limited in what we could do in this situation. Despite our attempts to get goodwill assistance from the manufacturer, they offered to cover only 30% of the cost. Your frustrations are heard and we apologize for any inconvenience this has caused. Should you need our assistance in the future, please don't hesitate to contact me at [email protected]. Thank you for your time and have a great day. - Bart DeJongh, Service Manager

Business reply on Google

Miguel, thank you for your review. We want each client to have an experience worth bragging about, so seeing you were not left with a better impression is disheartening. Unfortunately, there is an ongoing auto parts shortage that is impacting businesses worldwide, causing delays for dealerships and clients alike. We are equally as frustrated about this issue, and we apologize for any inconvenience this has caused. Rest assured, our team's commitment to providing unmatched client care remains strong, and we'd appreciate the opportunity to regain your trust in us. I've attempted to contact you regarding this and hope you will contact me back at [email protected] so I may be of better assistance in turning this around. Thank you again and I look forward to hearing from you soon. - Bart DeJongh, Service Director