NorthStar Moving Company

Business reply on Google

Hi Mayra, Thank you for contacting us about your international move involving a large shipment of sewing machines. You have every right to be disappointed in us, and we’re very sorry. We did drop the ball here. Part of the delay was that moving a large shipment of sewing machines internationally was a very unusual request for us and required additional research on our end. We also discovered that your email was mistakenly filtered into our spam folder. But regardless, we should have stayed in communication with you and kept you updated along the way. We have reached out and left you a voicemail, and we sincerely apologize for the poor experience and first impression.

Business reply on Google

Dear Mr. Ben-Ami, We take every criticism to heart, and therefore we investigated your issue. We are sorry that the one-minute call you had with our team was not to your satisfaction and that you decided to hang up the call. We wish you best of luck with your upcoming move.

Business reply on Google

Roshad, We strongly believe that our team did not steal from you. We respectfully disagree, and we remain confident in our team's integrity and trustworthiness. Our team that conducted your move is extremely experienced. Two of them have been working for us for almost 10 years, and the other two have been working for us for over 4 years. These gentlemen have conducted thousands of moves and we’ve never received any complaints regarding their conduct. Based on this knowledge and knowing each individual's character, we have the utmost confidence that none of them stole from you. You informed us and we observed on moving day that you had other people (a professional organizer, etc) involved with your move. We have no knowledge of and cannot speak to your private staff's integrity. Nevertheless, in keeping our commitment to customer service, our claims department worked with you on an agreement. We know we have lost you as a customer. Regardless ,we wish you well.

Business reply on Google

Dear Gordon, We have called and emailed you, but have been unable to reach you since our initial conversation after your move. Kindly call our Client Care Dept. at 201- 437-6900, so that we can promptly resolve this for you.

Business reply on Google

Dear Ms. Sadeghian, Looks like we've finally found something we both agree on: we will never move you again.

Business reply on Google

Dear Andreas, Thank you for allowing us to provide you with a quote for your upcoming move. Most of our clients truly love the video chat walk-throughs. They enjoy the convenience and how we carefully evaluate every detail. Every move is unique. We are sorry it wasn't to your liking and wish you well on your move.

Business reply on Google

Stephanie, we did not move you. You called us for a quote, and on that initial phone call, we gave you our price for a MINIMUM move based on your statement that you only have 2 bicycles and a few boxes left to move after you already loaded a Pod unit and a U-Haul truck on your own and ran out of space. We noted that it would be more or less than the minimum price and that we need to to schedule a Video Estimate to provide a guaranteed price for your move. Following, on the scheduled Video Estimate call we saw what you really have left in your home. It was MUCH MORE than what you originally described to us on your first phone call. Based on the new information we provided you with a fair guaranteed price for your move. We understand your choice of not moving with our company, but we do not appreciate your unjust remarks. We believe your unkind remarks should be targeted at companies who pick up people's belongings and hold them hostage for payment. All we did was provide you with a free video estimate to evaluate your move & provide a guaranteed price with no obligation by you and at no cost to you, so you as a consumer can make an informed decision if you want to hire our services.

Business reply on Google

Dear Caitlin, We are looking into this and will be reaching out to you very shortly. Thank you for the feedback.

Business reply on Google

Eb - even though you posted this on our Chatsworth location, it looks like you are located in Arizona. It is true that our operating costs in Arizona have significantly increased due to the pandemic, and we've had to increase the cost of our moves in order to continue to be profitable. That being said, we are unable to identify you as a client of NorthStar Moving; however, we would still like to speak to you. Please call us at (800) 275-7767 and ask for Alice, or you can email us at [email protected]. Another option is to provide your contact information here. We do always care about our clients, so please don't hesitate to reach out.

Business reply on Google

Dear Bonnie, we truly regret that there were problems with your move and that some of your belongings were damaged. Rest assured that we thoroughly looked into this matter with the goal to prevent future such occurrences.

Business reply on Google

William, you did not move with our company. You were moved by another moving company that is infringing upon our trademarked name and scamming their clients. Over the past month, we have tried to connect with you, but have not heard back from you. If you can give us a call at (800) 275-7767 or email us at [email protected], we can work with you to figure out who actually did move you and put a stop to this scam. We have already helped several other consumers in this situation.

Business reply on Google

Posted on 01/27/20 Dear Matt -- We have gone through our records and have been unable to identify you as a client. We believe that you were moved by another company. Unfortunately, this is not the first time that a moving company has infringed upon our good name and reputation. We are sorry that you had a bad experience and would like to assist you to report that mover to the authorities. Any information and/or copies of paperwork regarding the actual company that moved you would be very helpful. Please call us at (800) 275-7767 or email us at [email protected]