Ondemand Movers USA

Business reply on Google

We take feedback like this very seriously, however, we are unable to locate any record of your move in our system based on the information provided. This is certainly not the standard we operate at, and the situation described does not align with how our teams are trained to perform or handle customers. If you did in fact move with us, we kindly ask that you reach out directly with your name, move date, and address so we can investigate this immediately and work toward a resolution. We are committed to accountability and would welcome the opportunity to make this right.

Business reply on Google

Thank you for your feedback. We apologize for the inconvenience caused by the late arrival and the confusion surrounding the final cost. We take these concerns seriously and will be addressing them internally. While we’re glad to hear the movers were professional, we regret that your overall experience did not meet expectations.

Business reply on Google

We’re very sorry to hear about your experience and appreciate you sharing your feedback. This is not the standard of service we strive to provide, and we sincerely apologize for any frustration and/or inconvenience you encountered.

Business reply on Google

Sorry for the bad experience Laurie Roderick. Please give us a call or email so we can ensure you are properly taken care of, because your business and satisfaction is important to us.

Business reply on Google

We’d like to thank you for giving us the opportunity to move you into your new home. We apologize for the lateness and the inconvenience. We understand it was a big inconvenience and we take full responsibility for the delay. We sincerely apologize for the inconvenience, however, a lot of the issue on move day was beyond our control. We are sorry if you felt like we gave you too many reason why your crew was late for your move, funny enough all of the reasons were true. Your original crew got stock on a move helping an elderly couple which meant our movers had to be extremely patient to ensure we move them out of their apartment into their new home. Unfortunately, we didn't have any other crew ready to get to you on time. We had to send another crew that was not supposed to be on your move originally. We gave you our word we'd be there regardless of time, and we kept our word. We also sent a 3rd mover to make your move faster, which made your move significantly faster and also meant that you paid a lot less than your move would have cost originally and we didn't charge you for the extra mover. Again, we apologize for the inconvenience. Please reach out to our claims department if y

Business reply on Google

Hi Myra and Alan, Thank you for bringing this to our attention. We will address this with the employees involved immediately. However , I think it’s rather unfair to give a whole company 1 star review because of an altercation you had with an employee that had absolutely nothing to do with moving . We didn’t work for or with you . You could have easy picked up the phone to call the company and make a complaint which we would greatly appreciate and taken the necessary action to make sure that never happens again. But you decide to go on every platform you could think about to copy and paste a 1 start review just to make a point? Are you trying to have the said employee corrected and cautioned or you’re on a mission to damage the reputation of a company that had no idea what happened,what you said or how you spoke with this employee? As much as we appreciate you bringing this up to our attention,the fact that you are on a row going on multiple platforms to leave bad reviews says a lot about you and only makes us wonder about accuracy of your story

Business reply on Google

We appreciate your feedback. Feedback from all customers helps up do a better job and improve our service and performance. We encourage all our customers to leave a review about their moving experience and we expect and hope that they leave an honest review that paints the full picture not a partial version of the truth. You’ve been a customer since 2021, you booked a second time with us again in 2023 because of the great moving service you received the first time. Even though you had a damage claim on your second move , you still booked a 3rd move with us just few days ago. In Ilinois, The commerce commission allows movers to establish rates at the standard level based in the very limited liability of 30cents per pound per article. "The mover assumes liability for no more than 30 cents per pound per article. PRESS WOOD ITEMS ARE NOT ELIGIBLE FOR CLAIMS, which is the same for every licensed moving company in the USA,but we did filled a claim for you even though the desk was a pressed wood. All of these information are on your signed estimate and bill of lading. We issued a $25 claims resolution (check delivered and cashed) plus an additional $25 moving voucher which you accepted an

Business reply on Google

Hi Shanna, Thank you for your feedback and please accept our sincere apology for your displeasure with your moving experience. Shipping valuation is the standard set my the state of Illinois, we have no control over the valuation. Claims are based on the weight of the items, not the worth , which we explain to all clients before moves are booked and before we start the move. We even offered more that we were required to plus a $25 voucher. With regard to the gas being left running; first of al,l we do not move propane, it is in our terms and boldly stated on your estimate. The only item we left in your pick up unit was your propane which you also confirmed . We helped moved your grill to the next unit , you never disclosed that you left a second propane in the grill box. The grill was covered. How would the movers have known you had known you had a second propane? And how did they leave it running ? We never even touched the propane! About using your microwave; you and I spoke after your move about this and you even told me to apologize to the movers on your behalf because you assumed they didn’t ask for permission which was why you never tipped them . You mentioned the move was gr

Business reply on Google

We value your feedback and I also want to emphasize that there was a bit of misunderstanding of the service we provide (moving , packing , assembly and reassembly of basic furniture) required which was disassembly and reassembly of the sectional. When we arrived, we realized that you needed us to literarily breakdown every single piece of the couch including the cover, back , wood, foam etc. which is not what we do, that is the job of a furniture company nor is it the job of any mover. As stated from our terms of service on your signed estimate "Upon arrival for a move, if for any reason a move can not be done as a result of inaccurate information provided by customer (move size, floor level, inventory), unconducive environment etc. the move will be canceled, hence deposit will not be refunded. If move has begone and has to be stopped abruptly for any of the reasons stated above, the full 2/3 hour minimum will be charged plus additional time if over 2/3 hours and other fees agreed on the estimate". Our movers were at your place trying different ways to get the item in for about an hour because you insisted on us trying everything possible. Which means we started your move but could