One L Professional

Business reply on Google

Thank you for sharing your experience—we’re really sorry this visit didn’t meet expectations. What you described regarding the service, communication, and overall experience is not the standard we aim to provide. We understand how frustrating it must have been, especially with the confusion around gel vs. regular service and the result of your pedicure. This is something we take seriously and will review with our team. We’d truly appreciate the opportunity to make this right. Please reach out to us directly so we can look into your visit in detail and address your concerns properly.

Business reply on Google

Thank you for sharing your experience with us. We’re sorry to hear there was confusion regarding your appointment, and we appreciate your patience as our team worked to resolve the situation. While there was an issue with the booking system, we’re glad that our nail technicians were able to accommodate you and provide the gel pedicure you had booked. That said, we understand that the initial mix-up and communication could have been handled more smoothly, and we’re reviewing our processes to prevent similar situations in the future. Your feedback is important to us, and we value the opportunity to improve. We hope you’ll consider giving us another chance in the future, as we’re committed to providing a seamless and enjoyable experience for all our guests.