Overland Van Lines

Business reply on Google

We are sorry to hear that you have had such a negative experience. Please reach out to us in order to provide your details as we would like the opportunity to rectify this situation and help make it right for you.We take these matters seriously and are working quickly to resolve the issue. We appreciate your patience as we work through this.

Business reply on Google

Thank you for your feedback. We are happy to hear that you were satisfied with our crews, and they were fast and polite during the service. We understand moving can be stressful, and we strive to do our best during this process. Based on your feedback, we will try to improve our communication and be better at providing all necessary information to our teams.

Business reply on Google

Dear Heather Haggerty, We are really sorry to hear about your frustration.The security deposit you mentioned in your post was not paid to us. We are a third party company , and since the job was cancelled,we never had the chance to move your items. Therefore, no payment was collected. Please contact the company you initially booked the job with in order to discuss your deposit further because you paid the deposit to them. Please let us know if you have any further questions.

Business reply on Google

Thank you for your feedback. We are sorry to hear that you have had such a negative experience. We appreciate the chance you are giving us to rectify the situation, and we are taking further actions regarding the driver. We appreciate your patience as we work through this.

Business reply on Google

We are sorry to hear that you have had such a negative experience. Please reach out to us in order to provide your details as we would like the opportunity to rectify this situation and help make it right for you.We take these matters seriously and are working quickly to resolve the issue. We appreciate your patience as we work through this.

Business reply on Google

Thank you for bringing this to our attention. Firstly we are very grateful for the positive feedback in regard to the movers that came to do the job for you. On your point about the delivery times - we partner with several brokers however, we are all regulated by DOT and FMCSA when it comes to pick-up/drop-off timeframes. All of this is stated in our contract and the booklet we sent you before your move. The window starts from the first date you are able to receive the items and is a total of 30 business days. As I see we were within that as per our contract with you. Still, we would like to apologize for any inconvenience on the day of the service. I agree the situation could have been handled better on the spot, but it was a tight schedule for the movers, which of course is not something that should be causing you distress, but is still something that should be expected with something like this. Moving is a very dynamic service overall and many things can occur on the day, which may lead to changes, especially during the high season.

Business reply on Google

Thank you for your honest feedback. As far as we can see your items were delivered within the timeframe we provided in our initial contract with you. At our company, we strive to expedite every delivery in accordance with the agreed-upon terms established during the initial booking process. However, please note that during peak seasons, such as when numerous individuals are relocating, there may be instances where deliveries require additional time. Rest assured, all operations are conducted in compliance with the regulations set forth by the Department of Transportation. We sincerely apologize for any inconvenience caused and the damages that occurred in transit. In order to rectify the situation, we had sent you a claim form and extended an offer for compensation. However, to our knowledge, we have not received a response from you regarding the submitted claim form or the compensation offer. We understand the importance of resolving such matters promptly and would greatly appreciate your attention to this issue. Please let us know if you require any further assistance or if there are any additional steps we need to take to address your concerns.

Business reply on Google

Thank you for sharing your feedback. We are sorry to hear that you had such a negative experience with our service. It was never our intention to let you down and we sincerely apologize for any frustration and inconvenience caused. Please know that we take such matters very seriously and will work to address the issue immediately. A representative from our customer care team will contact you as soon as possible to discuss your experience and offer a solution for the issue at hand. Thank you.

Business reply on Google

Dear Mr. Lewis, thank you for giving us the opportunity to resolve the matter by organizing a refund of the $150 for the stairs. We hope this helps clear things up and we look forward to providing a quality experience in the future.

Business reply on Google

Thank you for your honest feedback. We are sorry to hear about your negative experience with our service. We always strive to provide a high level of customer satisfaction and it seems that we have fallen short in this instance. We would like to investigate the matter further and see how we can make things right for you. Our customer care team tried to reach you in order to find a solution and discuss the matter further.

Business reply on Google

Thank you for sharing your feedback. We are sorry to hear that you had such a negative experience with our service. It was never our intention to let you down and we sincerely apologize for any frustration and inconvenience caused. Please know that we take such matters very seriously and will work to address the issue immediately. A representative from our customer care team will contact you as soon as possible to discuss your experience and offer a solution for the issue at hand. Thank you.