Ozo Geeks

Business reply on Google

Hi Unfortunately we don't have such fees and don't have you as a client in our data base Wrong store. Best

Business reply on Google

Hello Chansz; While we do our best to address every client Such misrepresentation of facts is clearly Intentional Your repair was for screen replacement for an Aftermarket screen you opted for at $149.99 and You were given the Soft Oled Premium option too which you declined You instructed specially "I want the screen only replaced because you're trying to save cost" Irrespective of any liquid damages signs observed prior to repairs and pointed out; Prior to your intake; your phone was flickering and glitching with No broken cracks on screen which indicates water damage; you denied having any liquid damages and eventually accepted you dropped it in the laundromat. We installed 2 screens which had lags to rule out it was not a screen issue and advised to address the liquid issues or opt for the Oled, You declined this We offered to refund you and install your old screen back, Maybe consider investing more in an alternate option, You declined this We can only offer solutions based on what clients insist on, You noted you spent $400 where you went to in the repair truck but refused to spend past $150 with us to address the other issues wrong with your device Our kindness and integrity

Business reply on Google

Hello Jose We do our best to assist all clients with all issues with their devices within the parameters of the repairs we performed. Unfortunately Your review is simply the most misrepresentation of events with a repair we've had to respond to in 15 years of business You completely omitted you opened your device, ripped the cable in the process with no technical experience whatsoever while doing experiments with your device and verbally admitted this including missing screws you did not put back We still offered you solutions, pay a subsidized cost for the part only and we'll waive the labor considering this is physical damage of your own accord, You declined this The tech informed you; Ok we have to re-assemble the device before you leave after you examined the damage . You declined this as well and said “Don’t worry I’ll have it back as is” and left the office Jose we have been running an honest business for over 10 years and providing solutions is what we do for unforseen circumstances for clients If you need solutions in the future feel free to come by and please do not open your devices at home if you don’t have technical experience Thanks

Business reply on Google

Hello Omar & Venus We do our best to address all concerns of issues wrong with client devices However in the case of your repairs, everything stated is contrary to the chain of events with your repair process You instructed us to have your screen only replaced and stated device had no liquid damage; when we opened device We observed 1. Device had been opened by a third party who either did an incomplete repair or abandoned the repair service on your device with missing screws 2. Device had been exposed to liquid around flex cables, battery swollen and damaged 3. Back glass is cracked and exposed to moisture with charging port glitchy and not properly charging Pictures were taken and when Omar came, We opened the phone to physical observe whats going on and informed you that you'll need battery replaced and charging port was cleaned of dust and residue complimentary and noted most importantly that without addressing these issues, A screen replacement only would not solve the issue. You instructed to have screen only replaced will be back for battery repairs with liquid damage issues You called back and asked for refund for matters non related to the repair we did and all issues note

Business reply on Google

Hi Ashley Thanks for sharing your experience Apologies your work order was not satisfactory in the time manner we hoped for However we have no such thing as a cancellation fee; We bill for diagnostics which is $39.99 on phones if you choose not to proceed with an active work order or decline a special order, Resources are invested in diagnostics and orders Your order was a special order which we expedited complimentary on a saturday afternoon; unfortunately the package was not delivered and missing which we communicated with you when we did not receive the package and updated the device will be ready next business day Unforseen events with deliveries happen, Sadly we could not deliver at the time you hoped for; speculating we lied to you or use cheap parts is not accurate.We can only comment on actual facts that transpired, Apologies things did not work out.

Business reply on Google

Hi Bonnita Apologies for the weekend you were trying to get hold of our office, we were closed temporarily to renovate building leakages. We posted a sign on our entrance during that weekend I reviewed your order and noticed it was picked up the Monday business day after the weekend and everything worked great at pick-up. The repair was successfully fixed and picked, apologies it took longer than expected Thanks

Business reply on Google

We do our best to assist all clients with solutions and deal with all levels of frustrated people in our industry everyday due to unforseen circumstances. In this case; You brought in a device you had opened up and damaged yourself and we offered you solutions, timeline & pricing. First you were ok with it but arrived 3 days earlier from the due date; Saying, you want your device fixed now, on the spot or want it back not considering there were work orders prior to yours being worked on. Unfortunately, that's not how certain repairs work in our industry. Responding to all statements made here contrary to the events is simply unnecessary, Unfortunately, we simply could not reach terms with providing a solution with this order. Sad, things did not work out Best of luck

Business reply on Google

Hello Sir You're mistaken us with another store We work on all devices, We've never demanded insurance in 12 years of business from any individual or party We service and fix all devices whether insured or not because we do not offer any insurance Kindly delete this review and if you need any assistance, give us a call We fix all devices as long as its cost effective and there are parts avaiable to fix it Thank you

Business reply on Google

Apologies Anthony We'll look into this in this matter Deep within, we're happy you were able to resolve the technical issue Apologies once more Team Ozo

Business reply on Google

Hello Micah This must be a misunderstanding because we're trying to make sense of your review We did not perform any repairs for you According to the inquiry notes when you brought in your device for a no power motherboard overheating cost evaluation You noted you tried to fix your computer yourself because you had overheating issues after applying toothpaste as thermal paste on your computer yourself at home, The quote you were given was an estimate if a motherboard repair was to be performed when you inquired to fix your damaged computer which you tried fixing yourself after having issues with computer overheating and applying toothpaste on your computer We advised you to contact the vendors who supplied the parts the computer was built with and noted most vendors will note you voided the warranty bc of the toothpaste used We offer warranty of repairs by our company not on devices repaired by third parties or applying home remedies Honesty and problem solving is our foundation, If you found a cheap cost effective remedy, we're happy for you Please while writing reviews, we understand having broken devices can be frustrating but be honest and human Thanks

Business reply on Google

Thanks for sharing And we apologize for any misunderstanding or miscommunication We do understand how stressful or expensive it can be when machines fail or accidents happen with our daily phones computers and MacBooks Your concerns will be addressed Please note that our objective is to give you peace of mind and provide solutions for every repair we do. While being one of the fastest repair in our industry, Our repairs are backed with a top notch 60 days warranty excluding physical damage We’ll be better next time from these notes mentioned :) We appreciate the points made Thanks Thomas

Business reply on Google

Making sure every client is satisfied is our foundation A quick recap on your order; You had your screen fixed at another store not affiliated with us, visited our store to have the screen glued down after dropping your phone, The screen was separated, glitching, fading away with blue/black color, These notes are in your intake invoice and you stated this as well The tech advised you to get a new screen but You insisted you needed a temporary fix, you want it glued down The tech advised you as well that you’d have to eventually change the screen There is no warranty on repairs done by other parties or parts supplied by third parties A week later, you returned after admitting you dropped the same screen installed by another third party which was damaged and lifting initially, this time with a black discolored screen and ink smudges and tried to blame us for your damaged screen When not successful, you pried open the top with your fingers and said well we should glue that back down, you paid for the glue down For the sake of service, we accepted to still glue back down a display that you admitted dropping with a blank discolored smudged screen which is so confusing We still offered y

Business reply on Google

Hi Michael; thanks for sharing your feedback While we do our best to make sure everyone is happy and attended to; this is really confusing Your screen was fixed 3 months prior to walking in with a defective charging port; the screen still worked great, your phone was still on but not charging the tech informed you that your charging port had been exposed to liquid; thats why your phone wasn't charging; Specific to the charging port; we cleaned it out, dried it out right in front of you and the phone started charging We offered you this repair for a liquid damaged charging port at zero cost as a return client and goodwill Our kindness, honesty and will always go before us Thanks

Business reply on Google

Frazier Frazier Be human You’ve brought your disappointment to our attention almost a year later since April 2019 about your device that’s been in perfect use since then and still working well as discussed over the phone Apologies for any mishaps once more, come by anytime and we’ll be better Positive vibes Frazier Positive vibes Cheers mate

Business reply on Google

Hello Edgar Thanks for sharing your call in experience Every phone screen pricing is different and variable is repair time frame The repair price of any electronics depends on different factors; the cost of the parts, the time frame of the work order, the availability for the parts We’ll look into this phone call and see how we can be of better assistance and the gentleman you spoke with Thanks iphone X screen - iphoneX - iphone XS screen - Iphone xs repair - iphone X repair - iphone repair on spot Google Pixel screen repair - Htc screen repair - ipad pro screen repair - motorola screen repair - Samsung galaxy tab screen repair - ipad pro screen repair - LG G6 screen - Lg G7 screen - Motorola E play screen - Huawei screen repair - Huawei Mate 9 screen - Samsung’s s9 glass repair, samsung fix, samsung s8 glass, samsung Note 9 repair, samsung S10 screen, samsung galaxy s10 plus repair, samsung glass, samsung s8 glass repair, samsung lcd screen, phone repair on spot OzoGeeks phone repair, iphone repair, Ozogeeks macbook repair, macbook screen, ipad screen repair, cellphone repair,Ozogeeks samsung screen, fix my screen Ozogeeks nexus repai

Business reply on Google

thanks for sharing this; While we do screen repairs; it’s important to understand that several damages can happen and do happen to phones when you drop it especially when an Iphone frame has been mangled and severed and we pointed these damages to you prior to repairs It’s equally important for clients to be Honest of the nature of the damage than try to hold us responsible for damages not part of the work order or pre-existing on their phone We have pictures of your device prior to and after if you need them to refresh your memory Being accountable means damages occurring on our watch not pre-existing prior to and equally brought to your attention When you brought in your phone the screen was severely damaged; we observed as well the metal frame of the device was mangled and separating from the phone. the water mark as well indicates that device has been exposed to moisture at some point of use. For an iphone to take such a fall the frame is separating would be reasonable being a witness to when it happened that several damages could happen. We pointed all these out to you and noted as our warranty clearly indicates; repairs cover parts replaced and not pre-existing damages or exc

Business reply on Google

Latefy Thanks for sharing your experience We always do our best to ensure all clients are happy with in reason; Unfortunately your repairs are not with in the budget you had hoped for and your device had several damaged parts. Clearly fixable but you opted not to do so and we do our best to mark down for clients when necessary but Samsung LCd screen are expensive; please check on ebay and amazon for a little more guidance as advised on lcd screen part cost thanks

Business reply on Google

Hello Tee Thanks for expressing your concern and apologies for the set back in timing with deliveries Thanks for choosing us and we're glad your device was fixed but at the same don't want to leave any client with concerns not resolved We've searched our records for your name and no results came up so we can have the manager follow up with the credit mentioned We have a 24/7 customer support to reach out to; please have the name on the intake form available and we'll resolve that credit Please note that in some repair cases, we do our best to rely on quality vendors but machines have defects and we're transparent to accept responsibilities of these hick-ups we encounter during such repairs and so our best to assure the client leaves very satisfied Please kindly reach out to us at your convenience Thanks

Business reply on Google

Thanks Lawrance for your support; making sure every client receives a superb service is our foundation.. We fix all phones Tablets Macbooks Laptops and liquid damages too.. cheers You Rock! Best Ethan Nnamdi SAMSUNG phones / apple repair / iphone repair / phone repair / iPod repair / repair water damage phones / iPhone 4 screen repair / iPhone 4s screen repair / iPhone 3g screen repair / iPhone 3gs screen repair / iPhone headphone repair / iPhone speaker repair / iPhone mic repair / iPhone camera repair / iPhone volume button repair / iPhone power button repair / iPhone home button repair / iPhone digitizer repair / iPhone LCD repair / iPhone back glass repair / iPod 4 repair / iPod 4 generation repair / iPod 4 glass repair / iPAD 1 glass repair / iPAD 2 glass repair / iPAD 1st generation glass repair / iPAD 2nd generation glass repair / iPAD 3rd generation glass repair / iPhone screen repair

Business reply on Google

Hello Elgin; thanks for bringing your concerns to us .. We apologize for the delays on your order because your device was seriously water damaged. We've had a manager follow up with you, Hope you're satisfied. We do not charge for repairs that were not completed, We issue refund during pick up if a deposit was made.. Fortunately we were able to fix yours eventually and installed a complimentary cd drive and mouse pad that was damaged as well at no extra charge - - Thanks Compassion and human understanding is our foundation . . .