Palisades Car Wash
🧰 Other Services · Pacific Palisades
total experiences
replied on google
Most reported issues
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Experiences
Car wash package not delivered as promised, misleading pricing, poor customer service.
Business reply on Google
I'm really sorry to hear about your experience. I am the owner and was on site yesterday and the day before but must have just missed you. I understand you are receiving a free exterior clay bar and wax treatment, provided by Manuel to make up for the confusion on the interior vs exterior wash. Happy to provide this free service to make up for our miss. We certainly do our best to make customers happy. If you would like to discuss further you can always reach us at [email protected] Thank you again for your business.
Staff rude about discount and upselling tactics.
Business reply on Google
I'm very sorry to hear about your experience. I would like to try and find a way to make this right. Our pricing should be prominently displayed on the 3 TV monitors above each line. In addition, our gas offer is good for $2 off of your wash. I would really like to address your concerns and make this right. Please email me at: [email protected]. I appreciate your review and look forward to speaking.
Car wash left soap scum and water stains; staff were rude.
Business reply on Google
We’re truly sorry to hear about your experience and regret that our service didn’t meet your expectations. Providing excellent service is our top priority, and we clearly missed the mark in this instance. We appreciate your feedback and will address the issues you mentioned, including the soap scum and water stains. We value every opportunity to improve, and we’d love the chance to make this right. Please contact us directly, and we’ll be happy to offer a complimentary re-wash to ensure your car is cleaned to your satisfaction. Thank you for bringing this to our attention, and we hope to earn back your trust.
Car wash missed half the interior; manager demanded more payment
Poor attention to detail in car wash service
Unprofessional staff and terrible manager at car wash
Car wash is very slow, taking up to 2+ hours
Car wash took too long and left water spots
Car wash understaffed, slow service.
Carpet not vacuumed, windows dirty, and dash not wiped
Understaffed car wash, slow service, and staff ignored customer.
Staff member was rude and ignored customer's fuel request
Long wait times due to understaffing
Car wash took an hour and a half
Car wash employees refused service, were rude, and lost another customer's keys.
Car wash refused to honor loyalty program for free wash.
Car wash missed spots and cracked windshield
Car scratched at car wash, business refuses responsibility
Car wash did not dry the car, and manager was unresponsive.
Car wash left water spots and did not remove bird poop