Palms Casino Resort
🏨 Hotels & Travel · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
Lack of basic amenities and closed facilities
Business reply on Google
Jack - Thank you for sharing your experience. We understand how important these amenities are and will be sure to pass your feedback along to our team. We hope to have the opportunity to provide you with a better experience on your next visit. - Palms Casino Resort
Hotel staff denied late check-out and provided poor service.
Business reply on Google
Erik - Thank you for the feedback. I apologize for not meeting your expectations during your check out and I will pass your feedback along to the management team for review. - Palms Casino Resort
Security guard pushed customer without explanation
Business reply on Google
Thank you for the feedback. I apologize for your experience during your visit and I will pass your concerns on to the management team for review. - Palms Casino Resort
Rude staff and inadequate amenities at the hotel
Business reply on Google
We are sincerely sorry to hear of the disappointment you encountered during your visit. We will pass your comments along to our management team for review and improvements.
Hotel booking canceled last minute, forcing higher rate elsewhere.
Business reply on Google
Thank you for the feedback. I apologize for not meeting your expectations. I will pass your feedback along to the management team for review. - Palms Casino Resort
Security guard was aggressive and unprofessional towards family at pool.
Security guard was unprofessional and rude to guests at the pool
Business reply on Google
Ivan - We appreciate you taking the time to share your experience and are sorry to hear about the interaction you had with our security team. Your feedback is important to us, and we will share your comments with the appropriate department for review. Thank you for bringing this to our attention. - Palms Casino Resort
Wedding party rooms were not on the same floor as promised
Business reply on Google
Alexander - Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We will pass your comments along to our management team for their review. - Palms Casino Resort
Hotel charged credit card despite 'Pay at Property' option
Hotel room has no working shower for two days
Prepaid room unavailable, waited four hours, received lower-tier room
Server charged wrong card despite explicit instructions.
Maintenance entered room despite do not disturb and promised room change.
Business reply on Google
Carrie - We sincerely apologize for the inconvenience and disappointment caused throughout your visit. Your detailed feedback has been documented and will be shared with the appropriate teams, as it helps identify opportunities to improve coordination, responsiveness, and overall guest care. We appreciate you taking the time to share your experience and are truly sorry that your return visit did not meet expectations. - Palms Casino Resort
Aggressive security staff removed guests and intimidated them for complaining.
Business reply on Google
Hello John, thank you for taking the time to provide us with your feedback. We're sorry to see you did not have a pleasant experience and encountered issues with service quality towards the end of your stay with us. We strive to meet the needs of all our guests, and we're so sorry we fell short of meeting yours. Your comments have been sent to the appropriate department for review. Thank you again for your feedback.
Dirty windows obstructed the view from the room
Business reply on Google
Hola Lala, lamentamos ver que no tuviste una experiencia positiva con nosotros. Nos esforzamos por satisfacer las necesidades de todos nuestros huéspedes, y sentimos mucho no haber cumplido con las tuyas. Hemos enviado tus comentarios a nuestro equipo de gestión para su revisión.
Customer experienced racial discrimination and aggressive staff behavior.
Business reply on Google
Thank you Morgan for taking the time to provide your feedback. We're sorry to see you did not have a pleasant experience with us. We strive to meet the needs of all our guests, and we're so sorry we fell short of meeting yours. We have sent your comments to the appropriate department for review. Thank you again for your feedback.
Customer received wrong room and housekeeping entered without knocking.
Business reply on Google
Lulu - We are very sorry to hear about your experience and appreciate you taking the time to share your feedback. Your comments have been shared with our leadership team for review as feedback helps us provide improvements to the guest experience. - Palms Casino Resort
Slow service at pool cabana, long wait for food and drinks.
Hidden cleaning fee and rude staff at hotel
Business reply on Google
Thank you for choosing the Palms Casino Resort. We appreciate you taking the time to share your feedback and regret that your experience did not meet expectations. Your comments have been shared with our team for review and consideration as we continue to improve. – Palms Casino Resort
Gambling machines did not pay out well
Business reply on Google
Jay - Thank you for your recent visit. We appreciate your feedback and your patronage. We apologize if we did not meet your gaming expectations. Unfortunately, there are no guarantees that the slots will pay. We do offer different forms of entertainment and understand that slots may not be for everyone. We appreciate your business, and we wish you the best of luck on your next visit. - Palms Casino Resort