Park Place Motorcars Dallas Service Center
🚗 Auto & Repair · Dallas
total experiences
replied on google
Most reported issues
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Experiences
Customer did not receive second key fob as promised for car purchase.
Business reply on Google
Hi Eric, thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you experienced. We understand how upsetting it must have been to encounter delays regarding your second key and to feel that your time and concerns were not handled with the level of care you expected. Our team has since reached out to you to address your concerns directly, and we remain committed to working toward a resolution. If you have any additional questions or there is anything further we can do to assist, please don't hesitate to let us know.
Refused warranty repair for known engine issue, demanded $8,000 payment.
Business reply on Google
Thank you for taking the time to share your feedback. We’re disappointed to see that your experience did not meet expectations. Our team has since been made aware, and we apologize for the delay in confirming this. We appreciate you bringing this to our attention and wish you the very best in the new year.
Repair took too long, vehicle left outside, and charges inflated
Business reply on Google
Thank you for sharing your feedback, Omowumi. We hope you had a wonderful holiday. We sincerely apologize for the delays and the inconvenience you experienced with your recent service visit. This is not the level of communication or care we aim to provide. Our team should have reached out by now, but if we’ve missed you, please feel free to contact our Service Director, Manny Dominguez, at 214-525-5445 so we can review what happened and make this right.
AC still broken after repair, no response from service center
Business reply on Google
Thank you for taking the time to share your feedback. We’re disappointed to see that your experience did not meet expectations. Our team has since been made aware, and we apologize for the delay in confirming this. We appreciate you bringing this to our attention and wish you the very best in the new year.
Business sold car out from under customer, then made no amends.
Business reply on Google
Thank you for sharing your feedback. We regret that we were unable to meet your expectations in finding the exact vehicle you had in mind. Our team explored available options; however, we were unable to locate a match that aligned with your specific requirements. While we always strive to provide solutions, in this case we were not able to move forward. We appreciate the opportunity to assist and wish you the best in your search.
Car not serviced after appointment, no communication from business.
Business reply on Google
Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your recent service visit. Our team has since reached out to discuss your concerns and work toward a resolution. Should you need further assistance, please feel free to contact our Service Director, Manny Dominguez, at 214-525-5445.
Customer not contacted when car was ready for pickup.
Business reply on Google
Thank you for your feedback, Sandra. We’d appreciate the chance to connect and learn more. At your earliest convenience, please give Robie Harrison, Service Manager, a call at 214-443-8265 so we can assist you.
Staff made inappropriate comments and failed to provide car wash.
Business reply on Google
Thank you for sharing your feedback, Deandra. We sincerely apologize for the experience you described, as it does not reflect the level of professionalism and care we are committed to at Park Place. Unfortunately, we have been unable to locate your information in our system. At your earliest convenience, please contact our Service Manager, Manny Dominguez, at 214-525-5445 so we may discuss your concerns directly and work toward making this right.
Poor customer service and sales service at the dealership.
Business reply on Google
Greetings John, thank you for bringing this to our attention. We are very disappointed to learn of your recent experience, as it does not reflect the level of service Park Place is known to provide. In order to connect with you directly and address this matter, we kindly ask for your full first and last name to reference your visit. At your earliest convenience, please reach out to our Service Manager, Robie Harrison, at 214‑443‑8265. We look forward to speaking with you and working toward a resolution.
Car's tire came off twice after service, endangering occupants
Car service delayed with no communication for several days
Business reply on Google
Greetings Pierce, and thank you for sharing your feedback. We’re very sorry to hear about the delays and lack of communication during your recent visit, as this is not the level of service we strive to provide. Our team has already reached out in an effort to make this right, but please don’t hesitate to connect with our Service Director, Manny Dominguez, at 214-525-5445 if we can be of further assistance.
Vehicle damaged and leaking fluids after service appointment, with high repair estimate.
Diagnostic fee not waived as promised, leading to unexpected charges.
Car damaged at dealership, manager refused to repair or comp.
Business reply on Google
Thank you for your review, Ferrari. We’re very sorry to hear about the concerns with your vehicle and the condition it was returned in. We take these matters seriously and aim to ensure every vehicle is treated with care and returned in top condition. Unfortunately, our team is unable to locate your information with the following name provided here. If you’re open to discussing this further, our Service Director, Manny Dominguez, would be happy to speak with you directly at 214-525-5445.
Dealership insisted on diagnostic fee for warranty issue, unlike other locations.
Business reply on Google
Thank you for sharing your recent experience. We’re sorry to hear about your experience and would appreciate the chance to learn more. Please contact our Service Director, Manny Dominguez, at 214-443-5201 so we can address your concerns directly.
Car returned with original problem unfixed and new problems invented
Business reply on Google
Greetings Gursel.Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not reflect the high standards we strive to uphold at Park Place Motorcars Dallas. We appreciate you recognizing Cody’s professionalism, and we’re glad he was able to assist you.Your concerns are important to us, and we’d welcome the opportunity to speak with you further to work toward a resolution. Our Service Director, Manny Dominguez, has also left you a voicemail and would be happy to connect with you directly. At your convenience, please feel free to return his call at 214-525-5445.
Customer feels scammed by poor service after years of loyalty
Business reply on Google
Greetings Kamal. Thank you for your continued trust in Park Place Motorcars Dallas over the years. We truly value your loyalty and are disappointed to hear that your most recent experience did not meet the level of service you've come to expect from us. Your feedback is important, and we’d appreciate the opportunity to speak with you directly and restore your confidence in our team. We will be reaching out directly however, please feel free to reach out to our Service Director, Manny Dominguez, at 214-525-5445 at your convenience. Thank you.
Dealership misdiagnosed car issues and sold unnecessary tires.
Business reply on Google
Thank you for taking the time to share your feedback. We’re disappointed to see that your experience did not meet expectations. While this review reflects a past visit, we want you to know your feedback has been shared internally and used to reinforce our commitment to clear communication, accountability, and continuous improvement. We appreciate you bringing this to our attention and wish you the very best in the new year.
Service advisor unhelpful, denied warranty, and failed to provide repair quote
Business reply on Google
Thank you for your feedback, George. We're truly sorry to hear about your experience. Our management team should have connected with you by now to further address the situation. We appreciate you taking the time to share your experience and giving us the opportunity to improve.
Customer waited for loaner car and experienced delays in service and return.
Business reply on Google
Thank you for taking the time to share your feedback. We’re disappointed to see that your experience did not meet expectations. While this review reflects a past visit, we want you to know your feedback has been shared internally and used to reinforce our commitment to clear communication, accountability, and continuous improvement. We appreciate you bringing this to our attention and wish you the very best in the new year.