Perfection Nail Salon

Business reply on Google

Hi, First, you showed us 10 different nail designs and asked for pricing. After we provided the prices, you agreed to the service and we began working on your nails. Because of this, we do not feel it is fair to call our business a scam. Second, our prices have increased, and they are clearly listed on our menu. The cost of supplies, gas have been increased significantly, so our nails pricing. As you mentioned, different areas may offer different pricing, and customers are always free to choose the salon that best fits their budget and preferences. Third, here is the breakdown of your service: * Gel Manicure: $45 * Removal of old gel: $5 * Strengthening: $3 (1 coat) * French design: $15 ( on our menu, French is $15 and up, this is for this situation when you want to add another coat of color. More time = More money) * One more coat of French $5 Total: $73 We informed you of the additional charge before applying the extra coat. Lastly, we always try our best to provide every customer with quality service. Our nail technician continuously checked with you throughout the appointment to make sure you were happy with your nails, which shows that she truly cared and did her best. If you

Business reply on Google

Hi Jane. Thank you for ur review. I have read it very carefully, but honestly the more I talk to you, the more I feel very confused. I would say that prolly my English is not good enough, and also the way I communicate is hard for you to understand. Before you left the store for a sencond visit, I told you that we would fix your nails for free if anything happened to your nails within 10 days (while the policy is only 7 days), When u came back to get your nails fixed, I also fixed it for u without taking any money from you. And you wanted to trim them short and file down. I also did it for you FOR FREE. I took accountability because your thumb nails fell down on Day 10th even tho the policy is 7 days. I am not counting 1-2 or 3 days with you, so even your nails break in 11th, i would fix it. I think i did the best I could for u ever, i offered u trying the the dip on your natural nails for free ( while it costs $55),u also said u open to give it a try. But yesterday when you came, u wanted extension nails, so I told you we would take you 50% of the price. You ended up leave the store, also we took your extensions off while u had it for 2 weeks. Again, you did not pay for the remova