Philippine Airlines

Airline staff provided poor service and conflicting information about fragile item policy

Airline cancelled flights, lost baggage, and cash was stolen from bag.

Airline staff not enforcing carry-on bag rules for passengers.

Airline double-booked seats, spilled hot water on passenger, and disallowed mattress

MacBook Air stolen from checked luggage; airline denied responsibility.

Airline changed flights without notice and did not honor travel credits.

Inefficient ticketing, dirty planes, inedible food, and grouchy staff

Airline denied boarding pass and flight change, causing missed connection and distress.

Flight cancelled and rebooked with long layovers

Website is complicated and slow, unable to purchase ticket

Airline stranded customer overnight for a paid ticket.

Airline changed seat without explanation and hung up on calls.

Lost baggage and unresponsive customer service

Customer has not received a refund for a cancelled flight from 2020

Airline refused rebooking after partner airline canceled initial flight.

Flight delayed, missed connection, no help from airline

Airline changed flight time after booking, disrupting connecting flights

Frequent flight delays and cancellations with no reimbursement for costs

Airline employees allegedly scammed customer out of a prepaid seat and refund.

Customer waited all day for service with no response