Philippine Airlines

Airline staff provided poor service and conflicting information about fragile item policy

Airline cancelled flights, lost baggage, and cash was stolen from bag.

Airline staff not enforcing carry-on bag rules for passengers.

Airline double-booked seats, spilled hot water on passenger, and disallowed mattress

MacBook Air stolen from checked luggage; airline denied responsibility.

Airline changed flights without notice and did not honor travel credits.

Inefficient ticketing, dirty planes, inedible food, and grouchy staff

Airline denied boarding pass and flight change, causing missed connection and distress.

Flight cancelled and rebooked with long layovers

Website is complicated and slow, unable to purchase ticket

Airline stranded customer overnight for a paid ticket.

Airline changed seat without explanation and hung up on calls.

Airline refused rebooking after partner airline canceled initial flight.

Airline employees allegedly scammed customer out of a prepaid seat and refund.

Flight cancelled, no assistance for passengers, long wait times for customer service.

Unable to reach booking agent to redeem flight credits.

Airline refused refund of over $1,000 for their mistake

Airline charged excessive rebooking fees during government restrictions

Canceled flights, broken seats, wrong gates, and bad online services

Airline lied about seat availability to charge more for bulkhead seat