Phoenix Cell House

Business reply on Google

Hello Toni, we’re sorry your experience did not meet your expectations. For clarification, you purchased the $10 wireless earbuds( I recommend don't buy this one) Definitely it's not TOP QUALITY. When you came back about a week later, we offered an exchange or an upgrade to Beats earbuds, but you declined both. The charging cable was also missing. You said it was at home, and we still gave you full store credit, which you used to buy a car mount that you liked. We respect your feedback, but we wanted to share the full story so other customers understand what happened. We always try to be fair and treat our customers with respect.

Business reply on Google

Sorry for the inconvenience. Can you please mention what time you come at store? I saw your review at 10:55AM and if you see at door , google hrs and notice it will be more clear to you. Thank you.

Business reply on Google

Hello Billy, Thank you for bringing this to our attention, and we apologize for any inconvenience caused. As per the information you provided, we conducted some research to better understand the situation. Our colleague went to pick up lunch at around 1:45 PM from the neighboring building, Carnicería La Super, and returned promptly at 1:50 PM. According to our records, you arrived at right after and left at 1:48 PM, narrowly missing their return. During our phone conversation, you mentioned that you planned to first sell your Google Pixel at a kiosk before coming to the store. Based on this information, it was clear that you would not be arriving within 10 minutes. As a result, our colleague stepped out briefly to pick up lunch. We sincerely regret any frustration this may have caused and appreciate your understanding. If there’s anything we can do to assist further, please don’t hesitate to let us know.