PHONEHUT
📡 Internet & Cable · San Jose
total experiences
replied on google
Most reported issues
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Experiences
Phone is malfunctioning and failing to charge after screen replacement service.
Business reply on Google
Hi Joseph, sorry for the trouble you experienced. We've already replaced the screen with a new, higher-quality one at no charge, so your phone should be working properly now. Let us know if you run into anything else — happy to help.
Phone screen repair failed and caused ongoing functional issues
Business reply on Google
Hi Olwenfaye, I am very sorry to hear about the experience your husband had with his screen repair. This is certainly not the level of service we strive for. We would love the opportunity to look into this and make things right. Please reach out to us at (408) 899-9521 or stop by the shop so we can resolve this for you immediately. Sincerely, The Management Team at Phone Hut Cell Phone Repair San Jose
Defective screen replacement and unauthorized request for device passcode
Business reply on Google
Hi Lamar Kodak, Thank you for taking the time to share your experience in such detail. I want to sincerely apologize for the frustration and inconvenience you’ve faced — especially after trusting us with something as important as your iPhone. Reading your review was upsetting, because it’s clear we failed to meet expectations in several areas: communication, consistency, product transparency, and ultimately, delivering a reliable repair. That is not the kind of service we strive to offer at PhoneHut. Regarding the screen replacement: if there was any miscommunication about the part being refurbished, or if it didn’t function properly afterward, that’s absolutely not acceptable. We should have been upfront and made things right immediately — not put you through multiple return visits, long drives, and follow-ups that didn’t result in a proper fix. I also take your concern about privacy seriously. Asking for a passcode in front of other customers is not our standard procedure, and I’ll be addressing that with our staff directly. As for the back glass shattering so easily — I understand how frustrating that must have been, especially after investing in a repair you hoped would restore
Overcharged for repairs and experienced subsequent hardware failure
Business reply on Google
Hi Kevin, I am very concerned to hear about your experience with your iPhone 14 Pro repair. This is not the standard of service or pricing transparency we aim for. We would like to inspect the front screen and battery issues immediately to make this right for you. Please reach out to us at (408) 899-9521 or visit the shop so we can resolve this as a priority. Sincerely, The Management Team at Phone Hut Cell Phone Repair San Jose
Repair parts were delayed and the deposit was not refunded.
Business reply on Google
We sincerely apologize for the inconvenience you experienced in your attempt to replace your cell phone screen. We understand how important timely communication and service are, and we regret that we fell short of your expectations. Your feedback regarding the delay and lack of updates is invaluable, and we will address these issues with our team to improve our processes. We are also sorry to hear about the challenges with your refund and will ensure that we handle this matter promptly. Thank you for sharing your experience; it helps us serve our customers better in the future.
Poor communication, misleading pricing, and unprofessional staff behavior during iPad…
Business reply on Google
We sincerely apologize for the negative experience you encountered during your visit. It is unacceptable that you faced poor communication, misleading information, and unprofessional behavior from our team. Your feedback regarding the warranty and charging issues is concerning, and we assure you that we are taking your comments seriously to improve our services. Thank you for sharing your experience, and we will be addressing these matters internally to prevent future occurrences. We appreciate your feedback as it helps us make necessary changes.
Replacement iPhone screen freezes and store refused warranty service
Business reply on Google
We're sorry to hear about your experience with the screen replacement on your iPhone 15. It’s disappointing to learn that the product did not meet your expectations and that our service did not resolve the issue. We take feedback like yours seriously and will review our processes to improve. Please reach out to our customer service team directly for further assistance regarding your concerns. Thank you for bringing this to our attention.
Defective replacement screen and failure to honor warranty terms
Business reply on Google
HI Pazotto. We appreciate your feedback, but we would like to clarify some points regarding your iPhone 15 screen warranty. Our records show that your device was functioning properly for the past three months, with no issues reported from your side. Is it correct? We didn't get any call or complaint from your side until you break your iphone. Unfortunately, our technician's diagnosis revealed that the screen damage was caused by accidental dropping, which resulted in bleeding and cracks on the bottom part. As stated in our warranty policy, damage caused by mishandling or accidents is not covered. Additionally, the phone's heating and battery issues (After 3 months of REPAIR) are likely a consequence of the drop. We encourage customers to have their devices checked by our authorized technicians before damaging your device. (We Found Big Crack on Screen). In fact, we would have been happy to inspect and address any potential issues with your device within the last 3-month, had you visited our store. This would have helped prevent any unnecessary damage. Please refrain from sharing misinformation, and we look forward to resolving this matter amicably. Thank you for your understanding.
The shop failed to repair the phone and refused a refund.
Business reply on Google
We deeply regret to hear about your disappointing experience. It’s our priority to honor our agreements and provide quality service, and we apologize for not meeting those standards in your case. Your feedback is invaluable, and we will investigate the situation regarding your deposit and the technician's communication. We appreciate your patience as we work to resolve this matter. Thank you for bringing this to our attention.
business failed to provide a refund for an unsuccessful phone repair
Business reply on Google
Hi Sergei, I am very sorry to hear that your Note 10 stopped working shortly after the repair. This is certainly not the result we want for our customers. We would like to look into this case and see how we can make things right. Please reach out to us at (408) 899-9521 or visit the shop so we can discuss a resolution. Sincerely, The Management Team at Phone Hut Cell Phone Repair San Jose
Failed repairs, damaged hardware, and refusal to provide a refund.
Business reply on Google
Hi there, We sincerely apologize for the experience you had with your device in November. This is not the standard of quality we strive for. We would appreciate the opportunity to look into your specific case and see how we can make this right. Please reach out to us at (408) 899-9521 or visit the shop so we can address your concerns directly. Sincerely, The Management Team at Phone Hut Cell Phone Repair San Jose
Poor communication and repeated failure to repair the device as promised.
Business reply on Google
Hi Dania, Please accept our sincerest apologies for the lack of communication and the frustration caused during your iPad repair process. Water damage can be very complex, but we clearly missed the mark on keeping you updated. We value your feedback and would appreciate the chance to speak with you directly to address your concerns. Please feel free to call us at your convenience. Sincerely, The Management Team at Phone Hut Cell Phone Repair San Jose
clerk damaged fingerprint scanner and sold poor quality screen protector
Business reply on Google
We sincerely apologize for the experience you had, Peter. Your feedback is important to us, and we will address your concerns with our team immediately. We strive for better communication and service quality. Thank you for bringing this to our attention.
phone repair resulted in broken features and suspected parts theft
Business reply on Google
We sincerely apologize for your experience, Eric. Your feedback is important to us, and we take these concerns seriously. We are investigating the situation to ensure it doesn't happen again. Thank you for bringing this to our attention.
The business allegedly buys and resells stolen property to original owners.
Business reply on Google
Thank you for your feedback. We're sorry to hear that your experience at Phone Hut Cell Phone Repair did not meet your expectations. We strive to provide the best service possible, and we take your concerns seriously. Please reach out to us directly at 408-899-9521 so we can address the issue and make it right. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Business overcharged for screen repair and failed to deliver service.
Business reply on Google
Thank you for your feedback. We're sorry to hear that your experience at Phone Hut Cell Phone Repair did not meet your expectations. We strive to provide the best service possible, and we take your concerns seriously. Please reach out to us directly at 408-899-9521 so we can address the issue and make it right. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Repeated failed repairs and unreturned laptop by the business
Business reply on Google
Thank you for your feedback. We're sorry to hear that your experience at Phone Hut Cell Phone Repair did not meet your expectations. We strive to provide the best service possible, and we take your concerns seriously. Please reach out to us directly at 408-899-9521 so we can address the issue and make it right. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Previous repair caused internal components to fall apart
Business reply on Google
Thank you for your feedback. We're sorry to hear that your experience at Phone Hut Cell Phone Repair did not meet your expectations. We strive to provide the best service possible, and we take your concerns seriously. Please reach out to us directly at 408-899-9521 so we can address the issue and make it right. Your satisfaction is important to us, and we appreciate the opportunity to improve.
improper screen sealing caused water damage after repair
Business reply on Google
Hello Randall, iPhone are not water proof. They originally are “water resistant” from the factory. Apple themselves wouldn’t warranty a device that has been dropped under water. We have a lifetime warranty on the repair that we performed not the water damage caused by you dropping the device in the water. Our warranty clearly states that all warranty will be void if the device has physical or water damage after the repair is performed. Once the device is damaged and repaired, the device cannot be factory sealed even by Apple. I’m sorry but we cannot take responsibility of you dropping an electronic device into water. If you’d like to get the water damage repaired, you’re welcome to bring the device in and we can give you a discount on our service. But just as an FYI, the water damage repair does not come with warranty because it is not possible for us to go thru and check every single circuit that may have been touched by the water. We strive to serve our customers and would gladly help in any way we can. Kind regards,
Staff refused to listen to the customer's problem.
Business reply on Google
Thank you for your feedback. We're sorry to hear that your experience at Phone Hut Cell Phone Repair did not meet your expectations. We strive to provide the best service possible, and we take your concerns seriously. Please reach out to us directly at 408-899-9521 so we can address the issue and make it right. Your satisfaction is important to us, and we appreciate the opportunity to improve.