Planet Fitness
🏋️ Fitness & Gyms
total experiences
replied on google
Most reported issues
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Experiences
Staff member was aggressive and disrespectful to customer on treadmill.
Business reply on Google
Thank you for sharing your experience. We regret to hear about your concerns and would appreciate the opportunity to look into what happened. We recommend reaching out to the club’s management team directly so they can further discuss your experience and address any questions or concerns you may have. Thank you for bringing this to our attention.
Doors locked during business hours with no explanation
Business reply on Google
We're concerned to hear that, Lenora. If you haven't already done so, please don't hesitate to contact the club and reach out for management to bring this to their attention in further detail. Punctuality is very important to us!
Gym continued to charge customer after membership cancellation and refused refund.
Gym charged for a month after cancellation but denied access
Business reply on Google
Thank you for your feedback. Please reach out to our management team with any cancellation questions.
Understaffed, no one at desk to help members.
Business reply on Google
Hey there, Art. If you ever encounter any issues or concerns with any of our equipment during your visits, please don't hesitate to reach out for staff or management and let them know! Your satisfaction is very important to us!
Staff refused to waive fees for unused membership
Employee accused member of loitering and racially profiled them
Business keeps charging customer years after cancellation and refuses refund
Business reply on Google
Hi there, Rey. Could we ask you to email our social team at [email protected] so that more information can be gathered regarding this? Please include the contents of your review here within your email as well. Thank you.
Staff member was disrespectful and blocked membership access
Staff ignored member intimidation and altercations at the gym
Business reply on Google
We are disheartened to hear this, Emily. Please email us (including a link to your review and any additional details) at: [email protected], so we can learn more about these matters,
No soap in showers and staff is inattentive
Business reply on Google
Hi Chris, please bring any issues you may have to the attention of our Club Manager so they can be resolved accordingly
Customer received a parking violation at the gym
Business reply on Google
We only want to provide you with a stellar customer experience at our Planet! We'd appreciate it if you could reach out to our staff or management team so your concerns can be addressed accordingly. Thank you!
Gym closed early despite advertised hours, denying customer workout.
Business reply on Google
Hello, Tyler. We're disheartened to see that you've encountered some issues accessing our club. Please reach out directly to our club manager, as they will be the best point of contact to address any concerns regarding our hours and closing procedures.
Staff made inappropriate comments to and about a female customer
Business reply on Google
Hi Joyne! Your experience matters to us. Kindly reach out at [email protected] so we can assist.
Security guard demanded customer leave for no stated reason.
Gym did not open on time, causing a 40-minute wait.
Business reply on Google
We regret to hear that your club didn't open on time. If your club hasn't opened to the hours on our website, feel free to let the manager know. Thank you!
Manager refused to help with account issue and was dismissive.
Business reply on Google
Hello, Angel. This certainly doesn't sound like the friendly and professional service we strive to provide at PF. Please reach out to us directly so that we may take a closer look into this: [email protected]. Thank you for bringing this to our attention.
Unauthorized transactions on bank account by another member
Business reply on Google
This is disheartening to hear, Kim. We recommend speaking with the manager on your next visit to address your billing concerns. For further assistance, you may email us at: [email protected]
Staff refused entry for shower during home emergency
Business reply on Google
We regret your experience, Hasan. As a Classic Card (basic) member, you should have access to the Bell Rd. club if it’s your home club. If it’s not your home club, you unfortunately wouldn’t have been allowed access, since Classic members can only visit their home clubs. If you believe there was an error, please contact our club manager for assistance.
Difficulty canceling membership and charged yearly fee