PODS Moving & Storage
🧰 Other Services · Portland
total experiences
replied on google
Most reported issues
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Experiences
Customer was over billed and unable to contact support
Business reply on Google
We appreciate your feedback and want to better understand your experience. It's important for us to address your concerns about billing and communication. Please send us an email at [email protected] with your customer ID and additional details so we can assist you further.
PODS failed to deliver, requiring customer to retrieve items from facility.
Business reply on Google
We appreciate your feedback, Kelly. It’s important for us to understand your experience better. We strive to provide clear communication and support throughout the process, and we’d like to learn more about the challenges you faced. Please send us an email at [email protected] with your customer ID and additional details.
Company assigned POD to a location outside delivery radius, incurring extra charges.
Business reply on Google
We appreciate your feedback, Amanda. Understanding your experience is important to us. We would like to learn more about the issues you encountered with delivery and membership pricing. Please send us an email at [email protected] with your customer ID and additional details. Thank you for your input.
Truck crashed into yard, damaging property and injuring customer
Business reply on Google
We appreciate your feedback and take these matters seriously. We would like to gather more details about your experience to address your concerns appropriately. Please send us an email at [email protected] with your customer ID and additional details.
Missed pickup appointments and illegally parked storage pod for a week
Business reply on Google
Thank you for sharing your experience, Kelli. We strive for excellence and your feedback highlights areas needing attention. We would like to understand your situation better to improve our services. Please send us an email at [email protected] with your customer ID and additional details.
PODS unit blocking driveway without authorization
Business reply on Google
Thank you for sharing your experience, Casey. We want to understand your situation better and address your concerns. Please send us an email at [email protected] with your customer ID and additional details so we can assist you further.
Moving container delivery repeatedly delayed, causing major disruption to moving plans.
Business reply on Google
We appreciate your feedback and understand how frustrating this experience has been for you. Your situation is important, and we want to learn more about what happened. Please send us an email at [email protected] with your customer ID and additional details so we can address your concerns.
POD was forgotten, delayed, then wouldn't open on arrival
Business reply on Google
Thank you for sharing your experience, Julia. We understand how frustrating this situation must have been and would like to investigate further. Please send us an email at [email protected] with your customer ID and additional details so we can address your concerns properly.
Terrible communication and scheduling from PODS team.
Business reply on Google
A, we appreciate your feedback and want to understand your experience better. Clear communication is vital to us, and we’d like to address your concerns directly. Please send us an email at [email protected] with your customer ID and additional details. Thank you for reaching out.
POD never delivered, then scheduled for pickup without authorization.
Business reply on Google
Jessica, we appreciate your feedback and understand your frustration. Your experience is important to us, and we want to learn more about the issues you faced. Please send us an email at [email protected] with your customer ID and additional details so we can address your concerns.
Pod delivered with internal framing, reducing advertised space.
Business reply on Google
Thank you for your feedback, Steve. We aim to provide accurate information and support. I would like to understand your experience better, particularly regarding the dimensions and customer service issues. Please send us an email at [email protected] with your customer ID and additional details.
Moving container delivery repeatedly delayed for over a month
Business reply on Google
J C, we appreciate your feedback and are committed to understanding your experience. Your concerns are important to us. Please send us an email at [email protected] with your customer ID and additional details so we can address these issues directly.
POD not picked up or delivered on time, causing financial and legal issues
Business reply on Google
Renae, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email protected] with your customer ID so we may best assist.
Company refused delivery and failed to reposition an unstable storage pod.
Business reply on Google
Hi, Jed. We'd like to connect with you to learn more and address your concerns right away. Can you please email [email protected] with your customer ID?
Company failed to disclose delivery limitations, holding customer's possessions hostage
Business reply on Google
Hi, Kinley. We'd like to connect with you to learn more and address your concerns right away. Can you please email [email protected] with your customer ID?
Company charged double the quoted price and pods were infested with mice
Business reply on Google
Gabe, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email protected] with your customer ID so we may best assist.
Customer's belongings were damaged by mouse feces in storage.
Business reply on Google
We're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email protected] with your customer ID so we may best assist.
PODS did not deliver or place POD as scheduled for three moves
Business reply on Google
While we can't guarantee a specific arrival time for our drivers, we do provide an estimated service window. Factors such as weather, traffic, and delays from previous customers are often beyond our control and may affect timing. Our drivers use their discretion during deliveries, Katina. If they deem a particular placement risky, they will opt for the next best option. We appreciate your understanding in this matter.
Company repeatedly changes price quote for storage, customer unaware of actual charges.
Business reply on Google
Hi, Ash! We strive to be transparent with our pricing by outlining all charges in your order confirmation. To view that document, please visit MyPODS.com and log in to your account. If you'd like us to help walk you through your order confirmation, please give us a call at (888) 314-5136.
Driver parked in handicap walkway, blocking access.