Polished Boutique Spa
💅 Beauty & Spa · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Nail technicians rushed, caused bleeding injuries, and performed poor design work
Nail service caused bleeding and over-filing, plus high price.
Business reply on Google
Hello Carla! the price for our Acrylic Fill service is $57. Additional design services will be quoted separately. We're truly sorry for the experience you had at our salon. Please contact us directly at [email protected] or 206-323-010 so we can work towards a resolution. We value your feedback and hope to make it right. Thank you.
Pedicure and dip nails were poorly done and sloppy.
Business reply on Google
Dear Bree, We appreciate your insights from your recent visit and are sorry to hear Stevens service did not meet your expectations for nail shape. We fell short of our standards and apologize for the inconvenience. Our goal is to deliver exceptional client experiences. For future visits, please request a technician who can best meet your needs. Your complete satisfaction is what we strive for, and discussing concerns with our front desk team is encouraged. I will ensure our technicians understand the importance of precision and client satisfaction. We hope to welcome you back soon, aiming to surpass your expectation. You can text or call us 206-323-0106 And we will make sure we make it right for you. Thank you so much.
Uneven, chipping gel manicure and unconsented physical contact
Business reply on Google
Dear Audrey, We are truly sorry for the premature chipping of your chrome nails and the inadequate information provided regarding our neck and back massage services. We fell short of our service standards and apologize for any inconvenience. We will redo your chrome nails to ensure durability and will notify you in advance and asked you if you like neck and back massage. Should you encounter any nail issues within three days, please contact us for prompt resolution. We value your feedback and invite you to give us another opportunity to serve you better please call or text 206-323-0106 thank you!
Eyebrow wax was incomplete, requiring further plucking at home
Nail tech overfiled natural nails, causing pain and thinness
Receptionist on FaceTime during customer's entire service
Crooked French manicure and aggressive manicurist.
Pedicure caused two cuticle infections due to unsanitary equipment
Nail tech mangled cuticles, left hair in polish, and manicure peeled quickly
Aggressive nail technician, poor service, and unsatisfactory nail results
Owner charged for nail repairs and was rude to a loyal customer
Staff fought and manager was abusive to customer
Nail tech rushed and did not fix uneven polish despite requests.
Owner yelled at customer who reported discrimination
Staff refused gift card and spoke negatively about customer
Nail design was wrong and staff expected payment for redo.
Poor quality nail fill and pedicure, missing requested services.
Spa refused to provide requested nail service due to time constraints.
Nail fill caused bleeding; staff was rude and dismissive.