Porto Salvo
🍽️ Restaurants · Bronx
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Charged gratuity without notice, long wait, wrong order, rude staff.
Business reply on Google
Hi Alessa, I’m sorry to hear that your brunch experience with us did not meet your expectations. I also apologize that you didn’t enjoy the food or drinks, and I’d appreciate the opportunity to learn more about what happened. If you could please email me at [email protected], I’d be happy to assist you further and discuss your experience. Thank you, Valerio
Customer was overcharged for items not ordered and had to dispute the bill.
Business reply on Google
Hi Shar, thank you for your honesty and for being a loyal customer since the beginning. I’m truly sorry for the disappointment and frustration caused by both the billing issue and your experience with the cheese. Neither reflects the standards we aim for, and I take your concerns seriously. I appreciate you bringing this to my attention, and I will address it with my team. While I understand your decision, I’d appreciate the chance to speak with you directly and make this right. Please feel free to email me at [email protected]. Grazie, Valerio
Slow service and mediocre food quality
Business reply on Google
Hi Yordy, thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet expectations, especially regarding the speed of service and the quality of some of the dishes. That is not the standard we aim for, and I take your comments seriously. I appreciate you pointing out the specific issues with the cauliflower and our thin-crust Roman-style pizza, and I’m glad to hear the chicken Milanese was enjoyable. Feedback like yours helps us identify where we need to improve, both in the kitchen and on the floor. I’d like the opportunity to make this right. Please feel free to email me at [email protected] so I can personally assist you and hopefully make it up to you. Grazie, Valerio
Manager provided poor service, but another staff member helped.
Business reply on Google
Ciao Chinky, It seems that you had some sort of issue with Pedro, and I’m sorry to hear that. On the other hand, I’m glad that our dear Alejah was able to help you. That said, I would appreciate if you could share more about what led you to leave us a 1-star review. Please email me at [email protected] so we can look into this further. Grazie, Valerio
Ravioli was cold and service was slow with staff arguing
Business reply on Google
Ciao Clarice, I’m very sorry to hear that you didn’t have a pleasant experience with us. I also apologize if the ravioli were a bit cold. Please know that they are freshly made in-house, and it’s disappointing to hear they were not served at their best. I’m also sorry for the wait you experienced before someone was able to assist you with your order. I would truly appreciate the opportunity to learn more about what happened and see how I can make this right. Please feel free to email me at [email protected] so I can personally take care of this matter. Grazie, Valerio
Automatic 18% gratuity charged for poor service and bad food
Business reply on Google
Ciao Lauren, Thank you for sharing your feedback. I’m truly sorry to hear about your experience. A one-star review really hurts our business, and we do our best every day to make sure everyone has a great time at our restaurant. Just to clarify, the auto gratuity is only a suggestion. If it had been mentioned, our staff would have gladly removed it from your check. I also remember seeing your feedback through our POS and communicated with you that the gratuity was refunded—please check and confirm you received it. I’d really like the chance to make this right. Please feel free to reach me directly at [email protected]. Grazie mille, Valerio
Unprofessional staff, poor service, and unsanitary practices.
Business reply on Google
Ciao Cristo, Thank you for your feedback. I’m truly sorry to hear that your experience with us didn’t meet your expectations. I’ve carefully read your comments and have already addressed them with the staff who were working on those days. We genuinely care about offering the best experience to all our guests, and it’s disappointing to know we fell short during your visit. Our goal is always for every customer to leave with a positive memory. I would love the opportunity to make things right. Please feel free to reach out to me directly at [email protected] so we can discuss this further. Grazie, Valerio
Restaurant served dairy to customer with allergy despite warnings
Business reply on Google
Ciao Barbara, Thank you for sharing your experience with us. I am truly sorry this happened. It was indeed a mistake on our part to not take your allergy request seriously enough, and I sincerely apologize for that. Please rest assured that I will be addressing this issue directly with our staff. We take allergies very seriously and are always working to ensure we handle every request with the utmost care and attention. I would like to personally assist you further regarding this experience. Would you be so kind as to email me at [email protected]? Grazie mille, Valerio
Slow service, rude staff, and dirty water pitcher.
Business reply on Google
Ciao George, Thank you for taking the time to share your feedback about your recent experience with us. I’m truly sorry to hear that you felt rushed and encountered slow service. At Porto Salvo, hospitality is at the heart of everything we do, and we always aim to provide an exceptional experience both in food and service. When we receive comments like yours, we take them seriously and immediately address them with our team to ensure it doesn’t happen again. Please allow me the opportunity to assist you further. Feel free to reach out to me directly at [email protected]. Grazie, Valerio
Waitress forgot order, causing long wait and no food.
Business reply on Google
Ciao James, We are very sorry to hear that you didn’t have a first great experience at Porto Salvo. We are always trying to do our best. I definitely understand the frustration of waiting such a long time. Please email me at [email protected]. I would like to take care of this personally. Grazie, Valerio
Restaurant imposed gratuity, denied receipt, and manager was unavailable
Business reply on Google
Hello Carlos, I am very sorry about your experience with our suggested tip. Our 18% of service charge is only suggested and never mandatory. Please email me at [email protected] I would love to help you further with this issue you had. Grazie! Valerio
Restaurant served fried waffles and failed to provide basic items
Business reply on Google
Ciao Jordan, Thank you for your feedback. It makes us sad that your experience with us wasn’t the greatest. We would love to have a chance to make your experience better. Please email me at [email protected] Grazie! Valerio
Served spoiled food, improperly mixed drinks, and frozen tuna.
Business reply on Google
Ciao T, We appreciate your feedback. It makes us sad that you didn’t enjoy your experience with us. Please email me at [email protected]. I’ll be more than happy to find a solution for you to give us another chance! Grazie, Valerio
Service has been terrible and inconsistent, with long waits for food.
Business reply on Google
Ciao Carol, Thank you for your feedback. It makes us sad that you had a bad experience with us. Please email me at [email protected]. I’ll be more than happy to find a solution for you to give us another chance! Grazie, Valerio
Charged expensive gratitude without client permission
Server committed fraud by concealing included gratuity on a $400 check
Staff were unprofessional and counted cash in front of customers
Long wait times and incomplete order for takeout.
Horrible food, small portions, and misleading menu appearance
Spoiled oysters served and no apology from staff
Business reply on Google
Thank you for your feedback. It has not been easy for any restaurants since pandemic, particularly with short staffing issues. We had a few wait staff moved away from the city and it has been hard to train and retain staff but definitely not because we don't treat our staff right as our core staff has been with us from the very beginning. We do hear your frustration over your particular experience and we will discuss that at the next staff meeting and address them immediately.