Premium Q Moving and Storage
🔧 Home Services · Boston
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Disorganized service and lack of communication
Overcharged for moving services, supplies, and unworked hours
Moving company lost furniture and denied it
Furniture damaged and forced into expensive storage due to late arrival
Moving company damaged fragile items and furniture during storage and transit
Movers extended a 3-hour job to 5 hours, increasing cost.
Business reply on Google
Thank you for taking the time to share your experience here Rick. With all due respect, the 3 hour estimate was reflecting the fact that all your packing & disassembly of furniture will be done by you prior to our guys arriving there. Since more items needed to be packed in boxes at our arrival and furniture had to be disassembled prior to us leaving the origin location, you asked us if we could assist with those things. Therefore, an extra 2 hours was reflected on the final cost: 30-45 min to pack the extra boxes, 30 min to disassemble the furniture, another 15-30 min to reassemble the furniture, extra 15 min for all to be loaded into the truck & offloaded into your new place. Thank you for your business either way, and we wish you a great start at your new place.
Movers did not follow COVID safety protocols and overcharged for time.
Moving company incompetent, damaged items, and disorganized boxes