Public Storage
🧰 Other Services
total experiences
replied on google
Most reported issues
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Experiences
Denied access to unit for a year, double charged, and new unit rented out
Business reply on Google
We apologize for everything you have experienced, Paula. What you have described — being unable to access your unit for a year, being charged for two units, and then having the second unit rented to someone else — is unacceptable, and we are truly sorry. We are also deeply sorry for the loss of both of your parents. Losing them within such a short time of each other is an immense hardship, and the way your grief was dismissed was wrong. You deserved compassion, not indifference. We want to help resolve your access issues, the billing concerns, and everything else you have described. We would ask that you reach out to our storage specialists directly at [email protected] so that someone can review your account and work to make this right as quickly as possible.
Tools stolen from car in parking lot; management unhelpful
Business reply on Google
Hi Jaouad, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.
Customer unable to access rented storage unit due to company lock
Business reply on Google
We are sorry to hear about your experience at iStorage. Please contact us at (312) 883-9433 to discuss this further.
Rats destroyed property; staff were rude and unhelpful
Staff refused service due to a personal grudge
Business reply on Google
It's regrettable to hear about your experience at iStorage. Please excuse any inconvenience. Feel free to reach out to us at (312) 883-9433 to discuss this further.
Storage unit prices changed multiple times without notice
Inaccessible storage unit due to limited hours and unresponsiveness
Mice droppings found in storage unit, and price increased significantly.
Business reply on Google
We apologize for any inconvenience caused by the issues you experienced. Please excuse any inconvenience and feel free to contact us at (844) 754-0004 to discuss your concerns further.
Staff harassment, false claims, and unauthorized access to storage unit
Business reply on Google
Sorry for any inconvenience you experienced. Your feedback is important to us. Please feel free to reach out to us at (844) 754-0004 to discuss your concerns further.
Staff unavailable, unhelpful, and rude; fees increased 100% in 18 months
Business reply on Google
Your feedback is important to us. We apologize for the issues you have experienced and would like to address your concerns. Please contact us at (844) 754-0004 to discuss further.
Mice infestation damaged customer's stored items
Business reply on Google
Brittney, thank you so much for the great review! Our team prides itself on providing the best customer experience, and we look forward to continuing to do so. If there is anything else we can do in the spirit of great customer service, please let us know! Sincerely, iStorage
Rats and mice infested storage unit, poor maintenance.
Business reply on Google
It's regrettable to hear about your experience at our location. Please contact us at (844) 754-0004 so we can address this issue immediately. Thank you for bringing this to our attention.
Staff member unavailable and charged customer after move-out.
Business reply on Google
We apologize for the negative experience you had at our iStorage location on 106th. We take customer satisfaction seriously and appreciate your feedback. We will address the issues you mentioned with our staff and management to ensure better service in the future. If there's anything else we can do to assist you, please don't hesitate to contact us at (844) 754-0004.
Facility repeatedly closed; rodent infestation damaged property; poor service
Business reply on Google
We apologize for the inconvenience you experienced at our iStorage location. We take customer feedback seriously and will address the issues you mentioned, including the rodent problem and the inconsistency in our operating hours. Please contact us at (844) 754-0004 so we can further assist you and make things right.
Mice infestation ruined belongings; business unhelpful with insurance claim
Business reply on Google
We apologize for any inconvenience you experienced at our facility. We take pest control seriously and have taken immediate action to address the issue. Please contact us at (844) 754-0004 so we can assist you further with your insurance claim.
Charged for unstarted service, received past due notice for refunded amount
Business reply on Google
Hello R0wdy, We are sorry to hear about this but are unable to locate your account information based on your display name. Please send an email to [email protected] so we may further assist you.
Customer prepaid for a storage unit but found it locked and the office closed.
Business reply on Google
Dear Cristobal De La, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with our facility being closed without notice. This is not the level of service we strive to provide to our customers. We understand the frustration this must have caused you, Please contact us at [email protected] if you have any questions or concerns. Once again, we apologize for any inconvenience caused and appreciate your feedback. Best regards, iStorage Management
Television stolen from storage unit with no sign of forced entry
Business closes too early and prices are too high
Business reply on Google
Hi Barbara, thank you for taking the time to comment. We will share this feedback and work to improve.
Customer was unable to view storage units despite having an appointment.
Business reply on Google
Hi Modesto, thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.