Public Storage
🧰 Other Services · Chicago
total experiences
replied on google
Most reported issues
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Experiences
Poor customer service, unresolved account closure, and extra charges
Storage unit contents sold despite payments; customer plans to sue
Manager's husband parks truck inside, units dirty, ants in belongings.
Rented a storage unit with an unexpected column inside, reducing space.
Inconvenient access requiring multiple doors and buzzing in and out.
Business reply on Google
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there. Take care!
Disabled customer unable to move due to broken elevator
Business reply on Google
Thank you for taking the time to comment. We will share this feedback and work to improve.
Elevator broken for years, no discount, and poor customer service
Elevator broken for two weeks, inconveniencing many renters
Business reply on Google
Jose, thank you for taking the time to comment. We will share this feedback and work to improve.
Elevator out of order, forced to use stairs with heavy item
Customer waiting three months for a price match on storage unit.
Broken elevator, stolen items from unit, and delayed bill processing
Elevator stopped working, customer trapped on 3rd floor
Elevator out of service for two months; unhelpful staff.
Rent increased significantly and elevator was broken for over a month.
Lack of moving equipment causes significant delays for customers.