Public Storage
🧰 Other Services · Denver
total experiences
replied on google
Most reported issues
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Experiences
Rent increased by 50% after three months
Business reply on Google
Thank you for taking the time to let us know how we can improve.
Rent increased by 48% after two months
Mice infestation ruined belongings; business refuses to address or refund.
Inconvenient closing hours for the price paid
Business reply on Google
Here at Public Storage, we are always looking for ways to improve. We appreciate your input.
Excessive and unpredictable rate increases for storage unit
Customer's unit was robbed due to poor security and chicken wire roof.
Staff unhelpful and doors locked during business hours
Rats and rat droppings in storage unit, no help from management
No dumpster available for large item disposal at facility
Business reply on Google
Hi Starr, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit but will use this feedback to improve.
Inaccessible storage unit and no carts available
Staff lied about checkout procedure, resulting in an extra month charge
Storage unit rate increased by 20% after two months
Storage unit cost increased by 42% in 14 months
Customer's belongings were auctioned despite promises of payment flexibility
Storage unit sold customer's belongings and management is unresponsive.
Rent increased significantly; facility has rats, drug addicts, and is unclean
Company ruined credit by sending customer to collections for paid bills
Customer was promised a storage unit that was not available.
Business reply on Google
Hi Stuart, we regret that your experience with us was not up to the standards we strive for, and will share it with the team so they can improve.
Rent increased without notice, now double the advertised price.
Business reply on Google
Henry, we strive for 100% satisfaction, and we regret to find out that this was not the case.
Storage unit broken into and items stolen; inadequate security cameras.