Public Storage
🧰 Other Services · Denver
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Inaccessible storage gate hours restrict customer access to belongings.
Company charged full month's rent for two hours of occupancy
Business changed access hours, increased rent, and billed for uncompleted service
Customer locked inside storage facility after hours
Business reply on Google
Juliet, we're disappointed to hear of the negative experience you had at our location. We train for positive customer service and will work to address this with the team.
Storage unit access hours are too restrictive
Staff ignored customer while on phone, providing poor service
Rent increased by 40% after three months
Poor access hours, rent hikes, autopay issues, and security concerns.
Storage unit rental terminated without clear reason; rude staff
Access hours changed, causing inconvenience for moving out.
Staff unhelpful, facility has pests and break-ins, no resolution offered
Unhoused people living in units, fire hazard, staff failed to vacate unit
Business reply on Google
Kinza, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.
Frequent break-ins and theft of belongings from storage units
Charged for storage unit after account closure and no access.
Customer's storage unit was broken into and belongings stolen
Property has frequent break-ins, no security, and homeless people
Customer's storage unit was robbed of thousands of dollars worth of items
Car window shattered and belongings stolen from parking lot.
Corporate raised storage rates without notice, causing customer to move
Business reply on Google
Hi Amy. Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Incorrect paperwork and unreturned calls for weeks.