Pure Moving Company San Francisco Movers Local & Long distance
🔧 Home Services · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Moving company significantly increased quote after initial estimate.
Movers damaged several priceless possessions during packing
Business reply on Google
Hey Roe , First , I am so sorry to hear about the house fire. I can't imagine the stress and emotional toll that has taken on you. Secondly you are right, our team should've done a much better packing job. As you mentioned we are a full service company and that is absolutely a service we provide. I would love to make this right and do what I can to help out in any way but I am having trouble finding your name in our system. Could you give me a call when you get a moment? Thank you Roe, Alexander General Manager Pure Moving Company (323) 628-7028
Movers were slow, understaffed, damaged furniture, and lost parts.
Customer's box of jewelry and trinkets went missing during the move
Business reply on Google
Hey Josh, Thanks for the feedback here. I’m really glad to hear that Uson, Slava, and Félix made a great impression during the move and that the job itself went smoothly. At the same time, I’m very sorry to hear about the missing box. I completely understand how upsetting that must be, especially when it contained personal and sentimental items. Situations like this are taken very seriously. It also looks like my original response to your review may have been removed, so I wanted to follow up again here. If you haven’t already spoken with our office about the missing box, give us a call. We truly appreciate your business and we’re always here to help. Alexander General Manager Pure Moving Company (323) 628-7028
Move took too long, furniture broken, and items removed without permission.
Business reply on Google
Hey Danielle! Super sorry to hear that this time around was not satisfactory. I will absolutely do whatever it takes to make up for it! If you could, give me a ring and I promise I will make this right! Alexander General Manager Pure Moving & Storage Inc. (323) 628-7028
Movers overcharged for service and repacked boxes to increase time.
Movers caused considerable damage to home and were inexperienced.
Customer was misquoted a higher price for moving services than advertised
Business reply on Google
I'm so sorry to hear about this TH but I'm afraid you may have the wrong company. We definitely don't have anyone named Jeff here and we always provide free use of wardrobe boxes, so you don't even have to worry about the hanging clothes with us. I'm not sure where that info came from, so I'd really appreciate you removing this from our page, but I'd absolutely love to help you with your move so please feel free to call me on my direct line and I'll take great care of you right away. Frank Eady General Manager Pure Moving & Storage Inc. 310-598-3553
Moving company damaged items, overcharged, and manager was abusive.
Movers were slow, broke furniture, and did not wear masks properly
Movers damaged walls and staff were rude when complained.
Business reply on Google
Hello Peppermint - It sounds like you may have used another company that has been using our name illegally. But if this was us, I will be more than happy to have it fixed for you. Customer service means everything to us. Call me when you get this and I'll make sure you're happy. Frank Eady General Manager Pure Moving & Storage Inc. 310-598-3553