Red Apple Farm @ Boston Public Market
💻 Tech Services · Boston
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Donuts were cold and dry despite being advertised as fresh.
Donuts were cold and not fresh, overpriced for the quality.
Staff was unnecessarily rude to the customer
Overpriced, stale mini donuts
Price for mini donuts increased significantly since pre-pandemic
Donuts were overpriced and lacked apple cider flavor
Donuts were stale and hard.
Understaffing and mismanagement are negatively impacting staff and customer experience.
Received cold, stale donuts instead of fresh ones.
Products were too small for the price
Customer ignored and served cold donuts by rude staff
Staff member was rude and unhelpful to customers
Fudge contains unexpected artificial ingredients and preservatives
Cider tasted off and may have been old or fermenting.
Received stale and hard cider donuts.
Orchard floor filled with wasted apples
Customer received stale, hard cider donuts that were inedible.
Customer felt discriminated against by staff member
Business reply on Google
Hi Deanna, we are so sorry you felt anything other than total satisfaction with your experience ordering and checking out today. It is always our goal to treat our customers like guests in our home - every one with the same amount of respect, courtesy, and appreciation. We do struggle to communicate accurately between donut bagger and cashier, and have a policy of carrying the donut bag to the cashier ourselves if the order is out of the ordinary. I believe this is what may have happened in your case. Having said that, I take your complaint seriously, and and am going to work on a new system of marking bags so as to prevent you or any other customer from feeling singled out in the future. We sincerely appreciate your business and hope you will visit us again soon!