Regal Pioneer Place
🎬 Entertainment · Portland
total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and discriminatory, leading to unnecessary purchases.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
Theater speaker malfunctioned, causing loud shrieking sound and potential hearing damage.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
Movie projection too dark, poor sound, and no parking validation.
Burnt popcorn, stale hot dog buns, and excessive ads before movie
Employee provided terrible service.
Movie screen was blurry and staff did not fix it.
Customer found stores expensive with weird styles
Dirty screen and uncomfortable seats caused neck and back pain
Loud bass music from adjacent venue disrupted movie experience.
Manager treated paying customers poorly
Moldy popcorn served, manager unhelpful, customer felt sick.
Staff refused to accommodate customers after movie malfunctioned.
Business reply on Google
Sean we’re sorry about the service you experienced at Regal Pioneer Place and appreciate you taking the time to let us know. We will pass this along to our Portland team so they can address this. If you’d like our customer service team to reach out to you, please click here: https://www.regmovies.com/About-Regal/Contact-Us — Regal
Manager refused refill and made mistake with popcorn order
Business reply on Google
Kevin thank you for taking the time to give us your feedback, we will share this with our team! We always want you to have a great experience and we look forward to giving you a 5-star experience during your next visit. If you would like our customer service team to reach out to you, please click here: https://www.regmovies.com/rcc/contact-us — Regal 🎥 🍿
Theater had no A/C, making it uncomfortably hot.
Business reply on Google
Michelle we are sorry the temperatures at Regal Cinemas Pioneer Place 6 were not ideal - we will share your feedback with our Portland team and look forward to giving you a 5-star experience next time! If you’d like our customer service team to reach out to you, please click here: https://www.regmovies.com/About-Regal/Contact-Us — Regal 🎥 🍿
Overpriced concessions, fire alarm interrupted movie, inattentive staff
Broken AC caused heat stroke; employees were rude
Business reply on Google
Amanda we are sorry this happened. Please click here to let us know more so our customer service team can share this with our team and we can correct it: https://www.regmovies.com/rcc/contact-us We look forward to seeing you again and giving you a 5-star experience.— Regal Cinemas
Expensive food and drinks at the movie theater
Business reply on Google
Brandon thank you for taking the time to give feedback. We always want you to have a great experience and will share this with our team. We look forward to giving you a 5-star experience during your next visit. If you would like our customer service team to reach out to you, please click here: https://www.regmovies.com/rcc/contact-us — Regal Cinemas 🎥 🍿
Broken air conditioning in theater
Staff failed to remove disruptive, inebriated customers from the theater.