Reys Reliable Movers LLC

Business reply on Google

Thank you for taking the time to share your feedback. I’m truly sorry to hear that you feel this way about your experience. This is not the level of service we aim to provide, and I take any concerns about damage or missing items very seriously. I do want to clarify that we never intentionally mislead anyone about insurance coverage, and we always encourage customers to reach out directly so we can review any concerns together. As for the claims regarding missing items and the team, I have no record of these issues being reported to us prior to this review, but I’m more than willing to discuss everything in detail to work toward a resolution. Please feel free to contact me directly so we can go over the situation and address your concerns properly. I’m committed to making sure every customer feels heard and treated with respect. – Rey

Business reply on Google

Thank you for sharing your feedback. I’m truly sorry to hear that you feel this way about your experience. We take concerns about timing, pricing, and damaged items very seriously, and this is never the type of experience we want for any customer. I do want to clarify that we do not intentionally overcharge, and we always review travel time, labor time, and all details with customers directly. We also never ignore calls on purpose — if we missed you, I apologize, and I’m more than willing to speak with you to go over everything in detail. Regarding insurance, we follow the coverage guidelines provided to us, and we always try to help customers understand what is and isn’t included. I would appreciate the opportunity to discuss this with you directly so we can review the situation together and work toward a fair resolution. Please feel free to reach out when you’re able. – Rey

Business reply on Google

I’m very sorry to hear about your experience. We take great care with every item we move, and it’s never our intention for a customer to feel ignored or left without support. Damage claims are something we handle directly and transparently, so I want to make sure we review the details and get this resolved properly. Please reach out to me so I can look into your move, the TV, and the dresser, and ensure the claim form is sent and processed correctly. Your feedback matters, and we want to address this with the professionalism you deserve.

Business reply on Google

I’m very sorry to hear about your experience. We take responsibility and communication seriously, and it’s never our intention for a customer to feel ignored or disrespected. If your TV was damaged during the move, we absolutely want to address that properly and review the details so we can make it right. Please reach out directly so we can resolve this together as quickly as possible. Your satisfaction matters, and we want to ensure this is handled with the professionalism you deserve.

Business reply on Google

Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience didn’t match the level of clarity and service we aim to provide. We never want any customer to feel surprised about pricing or unsure about how their move is being billed. I’d really appreciate the chance to look into the details of your move so I can understand exactly where the miscommunication happened. Transparency is important to us, and if something wasn’t explained clearly, that’s on me to address. Please feel free to reach out to me directly so we can go over everything together and work toward a resolution. Thank you again for your honesty — it helps us improve and serve our customers better. – Rey